基爾馬諾克貝斯特韋斯特酒店(Best Western Kilmarnock Hotel)

The first room we were put into, the door did not lock except from the inside so we had to change rooms. The next room had hair in the sink and on the floor and did not have a stopper in the bathroom sink. The internet was down for 6 hours during our first day there. There were gnats flying around.

We stayed two nights. It was very below average. You could tell it all needed a good cleaning. The breakfast was not good on the first morning and was late and not good the second morning. The pool was clean and working. The guy who worked mornings at the front desk was very pleasant and helpful. The worst thing about the whole experience was the smell. There is a smell throughout the hotel that is really bad, including in the room, that smells like a mix of fried food,smoke, and must. Like I said, it needs a deep deep clean. We bought air freshener for the room to get away from the odor.

I had to reservations and I asked for my double room to be a handicap and it wasn't. I had trouble with the air in that room. Plus it was hard to locate the reservation for my other room.

The carpet appears as the original since being a Hilton property. Very sticky and dirty!! Towels and linens are very old and worn out. The hotel needs a complete overhaul.

The room was clean. Service was great. Bed was soft and comfortable. My only issue was I got NO sleep. There were people yelling and slamming doors between 1am and 4am. By the time they stopped I was so mad that I couldnt sleep. I would stay again. Just hope that never happens again.

Very average over Saturday night stay but room was too close to front desk/staging area for cleaning service which started at 6:00 am Sunday morning. If you book here get a room as far away from front desk as possible. Second floor!

We have stayed in this hotel several times but has gone downhill. It was always nice , smooth , no problems at all. This tome the bathroom was dirty , the lights stopped working , and a group of loud kids were in joinng room.

The room was fairly clean and comfortable. The curtains didn’t provide much privacy. Lots of noise can be heard from the parking lot and a strange knocking noise in the middle of the night/morning. Front desk service could be more friendly and welcoming.

Our overall experience with this hotel was okay. While the hotel staff were very nice the breakfast, odor in hallways and outdoor activity were not appealing.