格雷斯沃德阿爾姆斯酒店 - 格林國王旅館(Greswolde Arms by Chef & Brewer Collection)

The actual place, bar, restaurant is great, good buzz, good breakfast at a decent price, unfortunately we were put in the furthest room from reception, up a flight of stairs down a flight up another and we are in our late 60’s and I know the hotel wasn’t full as I looked it up later and could still have booked a room so no idea why we were put in there, I did mention this when I made the journey back to reception and was given a list of a few room numbers that were nearer, this was for our “next visit”

Stayed for 1 night to meet up with family. The location is excellent right in the heart of the village of Knowle. Parking was just across the road and was not an issue at the time we arrived 3pm. We had to wait nearly 15 minutes for a man came to check us in. There were 2 other guests waiting behind us. Check in was from 3pm, but the only explanation was that he had been busy in another part of the restaurant/bar area. A lady behind the bar had previously acknowledged us and said she would get someone but then didn't come back to explain the delay. The room was comfortable and clean, but the pillows were very hard and gave me a pain in my head. The shower was over the bath and a bit slippy to get and out of although you could ask for a safety mat. Plenty of hot water but dangerously hot (notice in place). Young male breakfast waiter was not very friendly. The freshly cooked hot breakfast was good but the chipped plates were not. Cereal, juice and yoghurts etc were self service, as were hot drinks. This was arranged in a small space with a table close by so I wouldn't have liked to have to sit at that table. Why every guest had to pour their own hot water or coffee from a thermos jug I don't know. This is hardly Covid safe nor is it really efficient. It would be very congested if the hotel had been full. Tea/coffee in pots to the table would be far better. The wilting spray carnations in tiny vases on each table just added to the disappoin**ent. Not impressed

The staff where friendly and helpful and the hotel is done to s high cosmetic standard, however the hotel hallway and bedroom floors are creaky so you can hear people moving around, you can also hear other peoples doors opening and closing, i unfortunately stayed on a night when people were in and out of each others rooms all night. Even though they have the old windows and sliding windows if your on the road side you can hear the road, this wasnt too bad as the road was quiet once I tried to sleep. The bar staff where dragging tables until about 1am which you could clearly hear and the breakfast music woke me up (when I checked out, it seemed quieter in the bar than in the room above so they did not have it on loud, it must be the acoustics of the building). The bed was very firm, it was relatively comfortable but there was no give, I personally like a bed that is softer, the bed itself seemed of good quality just not my prefererce of firmness. The food was of really goid quality and as a single female sitting in the bar I felt comfortable, some places i get room service as I dont feel comfortable in the bar/restaurant. To summarise if your a light sleeper or dont like firm beds, this is not the hotel for you. If you can sleep easily and dont mind a firmer bed then this hotel is lovely and the staff will make you very welcome and I would reccomend this hotel

Stayed here last night with a friend, as we were going to a gig. The hotel was lovely and clean. The lady working on reception yesterday was so kind a friendly

The bar area for the evening and especially breakfast was very cold as no heating on at all, otherwise very good.

The hotel was perfect for my brief stay (up from Devon for a funeral in Knowle Church) although I know the hotel well having lived in the area from 1976 to 2003. Just one small suggestion for improvement: I believe that a direction sign to Reception is needed on the wall to the left of Room 4 pointing left. This would help enormously!

Check in was a nigh**are! I actually had two pints at reception when waiting to sort room at the family room which I booked had a useless sofa bed with a 5cm foam mattress. Very poorly handled with numerous armature excuses. I explained we were going around in circles and suggested there could be a spare single bed in another room and offered to collect it ourselves. We were told that no rooms had spare beds, a colleague of ours happened to overhear the conversation said that he had a spare single in his room and solved the problem. This took an hour to sort and with no apologies or any consideration for other guests waiting to check in. Bar staff totally uninterested in serving and need training.

Nice hotel located within a pub chain - Green King/Chef & Brewer. Lovely big spacious double en suite bedroom- very clean and tastefully decorated. Large tv and tea/coffee making facilities- lots of hot water for either a nice relaxing bath or a quick shower. Room warmed up very quickly which was mu h needed after being out in the wet and cold. Bed was very comfy - pillows were a bit hard but had a decent nights sleep anyway. Would return again as very convenient for NEC - Knowle is a lovely little town with some quirky shops and nice eateries.

Superb hotel and staff, very clean, car park next door to the hotel and bar and restaurant services.