多瓦爾的熱門商務酒店

I recently spent a couple nights at the Sheraton Montreal Airport (one night stays on each end of a trip) and while the stays were good overall, I would say there's a lot of opportunity for the hotel to improve. I've stayed here many times over the years, but I haven't been in a couple years. Returning this time, I felt it was a good hotel with a lot of potential. I just got the feeling there is a lack of attention to detail in a lot of areas. The first night I stayed, there was no explanation of the dining situation. The television stated the restaurant and room service was not available. When I went down to the lobby I noticed the restaurant is in fact running. I'm not sure if room service is also open and the information was outdated. The Club lounge was also closed. They do provide soft drinks and complementary sandwiches which is a decent compromise however. There is a beautiful new fitness centre, but it was initially difficult to locate. It would have been nice that its location was explained when checking in and better signage. After walking around I finally asked a cleaner for its location and eventually found it. The machines don't seem to have television or anything hooked up to them which would be a welcome addition if possible. Overall this is a good hotel with a lot of potential. It felt like things got shut down due to Covid and just never really restarted. While other hotels have made the move back to normalcy, this one still felt like it was in transition. The staff were friendly and the facilities are clean. Some of the furniture is probably due to be replaced, but again we are talking minor improvements. I would return to this hotel, I just hope to see more things back to normal and better communication. Not having room service is a big problem.

We booked the hotel for one night before a flight to Europe. I called from the airport to find out about the airport shuttle. The employee explained it, then she asked for my name and said, ”you don't have a reservation”. I insisted I did and she insisted I didn't. I check my voucher and I was correct, I called back and told her I had confirmation, she continued to insist I was not booked. I took an Uber to the hotel and she repeated that I had no reservation, even though I gave her the printed out confirmation. She then said, they had booked some guests into other hotels and she would check , but no other hotels had a booking for me. It was a total disaster, she then came over to me with the ”hotel voucher” I had given her and said, ”oh, I know why you don't have a reservation, we don't take vouchers” . As one point she told me the entire hotel was booked out to Immigration and Refugee Agency. So, instead of trying to assist me, she just made up lies. The next day I called and was told, ”yes, you did have a reservation, and they have had problems with that employee. The manager called me back and confirmed that the hotel had cancelled my reservation, he could not explain it. He was apologetic, but I still don't have a refund. Hilton and the property really didn't care how they treated me, they have done nothing. Do not go to this hotel, this is a horrible thing that they do to their clients. At least, own up and try to help, but nothing. Still waiting for a refund, over a month later.