As a Diamond Elite, I travel a lot for business and this property has to be the worst I’ve stayed at. The room smelled like smoke. It was so bad I had to check out early, even though I was planned to stay all week. Broken tile in the entry way. Broken safety door lock. The shower doors wouldn’t open freely and was covered with soap scum. Only 3 pillows, instead of 4. There was no bed sheet under the comforter. Only decaf coffee. The room wasn’t serviced as expected. This is not living up to the IHG standard.
翻譯
訪客
入住日期 2024年10月
夫妻/情侶
1.0/5
發佈於 2024年10月25日
We have stayed at many Holiday Inn and Suites over the years and have never encountered an issue worthy of a negative review, but this hotel should be AVOIDED. We are cognizant of ongoing staffing problems and appreciative of those working and doing their jobs well. That being said, the only positive take away was the front desk staff, especially Brittany, who made careful note of our complaints during our short stay. Briefly, the first room we were assigned (on 5th floor) reeked of smoke so we were upgraded to a second floor suite. As with previous reviews, housekeeping and maintenance are atrocious! Mold and hair in shower, toilet handle broken, dirty towels, no washcloths, shower dispensers not working, no TV remote, beds needed to be replaced 10 years ago. By 3:00 am we’d had enough and left. We are IHG reward members and world travelers. For $192, this hotel needs a shake up (and renovation)! We are waiting for management response. IHG, need to fix this!!
翻譯
訪客
入住日期 2024年10月
商務旅客
1.0/5
發佈於 2024年10月25日
Unprofessional and poorly run hotel. Had a reservation stion and confirmation number, but was turned away. I'm Duamond Elite. Even after they told me there were no rooms it was possible to make a reservation at this hotel. I believe the situation may have been racially motivated. In 17 years of travel for work , this is the first time I've ever been turned away from a hotel with a confirmation number in place. To add insult to injury, they charged my credit card for the night. Avoid this hotel at all costs.
翻譯
Wanderer60707874586
入住日期 2024年5月
家庭旅遊
1.0/5
發佈於 2024年5月23日
This was the worst HI Express we have ever stayed in! I would give it no stars if I could. The public restrooms on main floor were problems; the woman's had no soap and the men's had no paper towels. Our room had bathroom issues: one-half of sink mirror light was burnt out and shower doors almost immovable. We checked in at 3:00 pm on 5/19 and given our room. Then at 8;00 pm people were knocking at our door claiming they had our room. I called front desk, the lady was quite confused and started to tell me you are people who just checked into room and need to move. I told her that was incorrect and we are not moving. Then to top all of this off, we go downstairs for breakfast in morning and there is hardly any food! No english muffins, no bagels, only 2 pieces of bread, no cereal, no milk, no oatmeal, limited fruit, no plastic knives and no to-go lids for coffee cuos! We asked the employee in food area and she food truck was late! Why even advertise free breakfast with room. I will never stay at this hotel again and recommend others do not as well.
翻譯
Fearless12544692073
入住日期 2023年12月
夫妻/情侶
2.0/5
發佈於 2023年12月31日
On way back to Fl from Ky. We checked in late. Great staff! She gave us a recommendation for local restaurants. Very friendly front desk! When we went to our room after eating, it was after sunset. Cold night so air was not needed often. Compressor noisy when it did kick on but it’s an old motel. Next morning we noticed carpet was filthy! Shower handle did not work. Coffee in room did not work. We let front desk know on check out. She said someone would get back to me. Breakfast buffet was excellent. Housekeeping and maintenance needs serious help.
翻譯
訪客
入住日期 2023年1月
其他
1.0/5
發佈於 2023年1月31日
I recently stayed at this location for six nights. On the final night, there was an odor of cigarette smoke coming from the room next to mine that was so strong it was impossible to sleep. The guest services did what they could by addressing the occupant, but it had no effect. My other option was to pack up and move rooms at 1:00 am, so I stuck it out.
翻譯
訪客
入住日期 2023年1月
家庭旅遊
5.0/5
傑出
發佈於 2023年1月31日
We are a military family and I haven't been home to Dothan, AL. over three years. So I was looking forward to coming home but wanted me and my family to stay in a nice comfort/clean hotel for the long Columbus day weekend. We got just that! The staff, hotel and room was A+. We had a family emergency with our son having a allergic food reaction at a family dinner and his meds were in the our room. Me and my wife hotel keys had demagnetize and wouldn't work to get the door open. A staff member by the name of Patricia Parks saw me, my wife and son in distress in front of our room door, trying to get in but with no luck. She opened the door right away so we could get my son meds for his allergic reaction. Which cleared up later that night. So our family are so thankful for the caring and quick response of Miss Parks. I would suggest this hotel to anyone having a short or long stay in Dothan, AL. They will be please! Thanks again to Tasha Lane, Patricia Parks and the rest of the staff for your help and hospitality.
翻譯
訪客
入住日期 2023年1月
商務旅客
5.0/5
傑出
發佈於 2023年1月31日
This hotel is a fantastic find!! If you are looking for a place to stay with exceptional customer service this is it!! I had the pleasure of coming in contact with some of the finest people working at this establishment. From my first phone call with Kelly to our check in with Cristal to my conversation with Elizabeth in the morning ALL are fantastic and make you feel very welcomed and valued! Our room was very clean and well stocked. I credit management Elizabeth for hiring such wonderful people to work in this hotel. We are in a hotel every night due to work and I wish everyone had such fantastic staff. Thank for being so great!
翻譯
訪客
入住日期 2023年1月
夫妻/情侶
1.0/5
發佈於 2023年1月31日
It was ok but not great. First, make sure you are talking to person at your destination and not Priceline. It cost an extra $50. Our room only had 4 tissues and other problems. After 8:45 no coffee and no gravy for biscuits.
翻譯
訪客
入住日期 2022年12月
商務旅客
2.0/5
發佈於 2022年12月21日
Great stay. Everything worked in the room. TV was awesome. The room was comfortable. Bed and pillows were delightful. Decent property. Friendly staff. Affordable. Breakfast was late both days of my stay. I stayed here because of the breakfast. Really disappointed.