德班Austerville Masjid附近酒店

辦理入住時,Mhize先生熱情地歡迎我們:)我們的房間做得很好,但需要深度清潔,我的意思是,即使浴室的牆壁也有污漬,這說明非常需要進行家政培訓。這不是我第一次入住酒店。以前我們喜歡早餐,特別是當有一個印度女孩在那裏工作時。這次他們的服務太噁心了!!!第一天早上,我通知負責的主廚我是素食者,並問如果她能爲我準備任何東西,並且粗魯地告訴我:“除了我準備的一位客人之外,我不知道你的情況,接待處沒有通知我你的情況!所以我會從我所準備的素食客人那裏給你一些東西,我知道。”她給了我一拳炸薯條,真是沒勁。炸土豆的話題太多了!我是付費客人,你可別這樣跟客人說話。我去自助餐買點別的時,另一個廚師問我:“盤子在哪兒?”你以前用過嗎?真的?????我對他們的服務感到非常厭惡和失望。主管廚師還不停地對新僱用的女士大聲喊叫,不尊重她!如果你不尊重你的員工,那就不要在房子後面在客人面前,這貶低了我們,降低了您的標準。第二天,我們希望更好,但更糟!我們進行了第一輪,而我只有菇,即使我告訴他們我會回來。我相信,如果愛情和激情存在,還有更多的東西可以準備。我再次去爲我的未婚夫洗碗,廚師先在我身後服務客人,然後無視我,好像我不是站在她面前一樣。我看到她留下了一個雞蛋,我問了兩個,她說“第二輪不允許雞蛋,這就是爲什麼我讓你成爲一個。”在我的整個工作和住在旅館的歷史中,我從來沒有聽說過這樣的事!!!早餐減少了一個小時。在一小時內提供優質服務是否需要做很多工作?!

I'm sorry but this place may look nice on pictures and superficially nice but everything is cheap and service is quite poor. The plastic wood everywhere is tacky, windows are so thin you hear all the traffic on the roadside while on the yard side there is LOUD partying til very late. The staff assured me it would stop at 23, but this was not true, it continued til 2 am. The staff in reception seems truly clueless at most things, this is probably because they have no training and hardly any salary. The poor manager on duty seems to constantly have to rush and make right the various mistakes made, she seems to do nothing but apologise all day to costumers. The owners of the hotel clearly prioritise their own pockets over providing service. A few examples of cheapness: 1.No folder with information in the room - I am referred to the website. The tebsite says iron and ironing board in your room. I looked and looked, couldn't find it. I called reception and they said I can fetch it from the lobby (another hotel would have brought it to my room...). I went down to lobby, carried the ironing board up in the elevator etc. to my room and then found the iron to be old and dirty, it dirtied my blouse and the steam function didn't work properly there was just a lot of water coming out, leaving water stains on my other top.... Just replace the iron when it is old? If a guest calls, deliver the iron and board to the room? Change the information on the web... not so difficult things if you want to make a good impression.. 2.My collegue had a paid and booked transport to the airport that had been forgotten by the staff despite that he reminded them a few hours before and they ensured him it was settled. Once it was due - no transport. He nearly missed his flight. The poor manager lady had to book an uber for him and give him cash... 3. I gave them laundry one morning, thinking it would be finished by the evening or the next day, like all other hotels. By next evening it was not finished (it was 3 small items, no dry cleaning). They seemed to be looking for it as if they had lost it. When I was checking out 2 days after handing in the laundry, the woman in reception admitted one of my tops had been lost... When I complained about this and point 4 below, they did offer compensation, but I had to send a recepit of a new top and fill in forms etc. hassle. 4. After a long week of work staying at this hotel I was looking forward to sleeping 8 hours until leaving on Saturday. The Friday partying however started already at 4 pm with a DJ. I had the room facing the courtyard and asked the manager how long the partying would continue. Oh we have a curfew at eleven in Durban, she said, it will definitely be quiet after that! I’m not from South Africa so I believed her and felt OK I can sleep from 11 to 8 am, that’s OK. My room turned out to be just above the party and it felt like it was IN my room. I was trying to finalise my work from 21.00 to 23.00 with the boomi

這家酒店還可以，但是停車位很小，而且設施有限，我不得不把我的bakkie停在馬路對麪的停車場，但是有一個24小時保安

美麗的酒店，優越的位置，友好的員工，酒店外面有美味便宜的牛排餐廳（Havanna），可以從酒店內部進入餐廳。遺憾的是，在街上，對歐洲人來説人身安全是一個要注意的問題，當地人小團伙一出現，歐洲人就可能成為他們搶劫的對象。這就給遊客帶來一種不可靠的感覺。

WiFi絕對令人驚歎,特別是因爲我全職在家工作。早餐和工作人員以及整個酒店都很棒。絕對會回來!

很棒的住宿,強烈推薦。除了想在海濱或烏姆蘭加巖的喧囂。坐落在山脊上俯大海,btw烏姆蘭加和德班北部,5-10分鐘車程到海灘,10分鐘到烏姆蘭加巖。工作人員很棒,讓我們吃得很好,並在游泳池裏供應豐盛的雞尾酒。我們是泳池區晚上唯一的客人。從陽台上看到獸醫猴子。早餐也很豐盛,美味。房間很安靜,擋住了光線,牀很舒服。

This has to be the best boutique hotel in the area. The building is lovely with fantastic views and they have thought of everything- a beautiful viewing deck for breakfast and a relaxed bar. The rooms are super clean and neat and comfortable. The service has been fantastic since day one and the breakfast is excellent. Loved every minute of our stay here.

我們在Umhlanga智選假日酒店度過了一次驚人的體驗。這必須是我體驗過的最好的服務之一(包括本地和國際)。會毫不猶豫地強烈推薦這家機構。入住很棒。布倫丹和團隊非常熱情,友好和高效。我們很快就被安置在房間裏,並被告知所有設施。我們作爲一個團隊旅行,團隊幫助我們獲得彼此靠近的房間,這非常方便。早餐很美味,服務超出了我們的預期。Trisha和團隊非常認真地對待他們的工作和服務客戶 - 就像他們自己的公司一樣。我的兒子想要巧克力鬆餅,他們專門爲他烤了它這是多麼神奇!我們早早離開機場,特里沙提出從早上5點開始準備早餐印象深刻,感激不盡。這必須是世界上最好的酒店之一。對團隊和領導表示敬意。強烈推薦任何人毫不猶豫地在這裏預訂。非常感謝

在首都珍珠酒店遇到了最專業和善良的工作人員。房間很棒,整潔。位置很棒,因爲海灘距離酒店只有幾步之遙。出色的團隊,擁有美妙的體驗和住宿