I'm sorry but this place may look nice on pictures and superficially nice but everything is cheap and service is quite poor. The plastic wood everywhere is tacky, windows are so thin you hear all the traffic on the roadside while on the yard side there is LOUD partying til very late. The staff assured me it would stop at 23, but this was not true, it continued til 2 am. The staff in reception seems truly clueless at most things, this is probably because they have no training and hardly any salary. The poor manager on duty seems to constantly have to rush and make right the various mistakes made, she seems to do nothing but apologise all day to costumers. The owners of the hotel clearly prioritise their own pockets over providing service. A few examples of cheapness: 1.No folder with information in the room - I am referred to the website. The tebsite says iron and ironing board in your room. I looked and looked, couldn't find it. I called reception and they said I can fetch it from the lobby (another hotel would have brought it to my room...). I went down to lobby, carried the ironing board up in the elevator etc. to my room and then found the iron to be old and dirty, it dirtied my blouse and the steam function didn't work properly there was just a lot of water coming out, leaving water stains on my other top.... Just replace the iron when it is old? If a guest calls, deliver the iron and board to the room? Change the information on the web... not so difficult things if you want to make a good impression.. 2.My collegue had a paid and booked transport to the airport that had been forgotten by the staff despite that he reminded them a few hours before and they ensured him it was settled. Once it was due - no transport. He nearly missed his flight. The poor manager lady had to book an uber for him and give him cash... 3. I gave them laundry one morning, thinking it would be finished by the evening or the next day, like all other hotels. By next evening it was not finished (it was 3 small items, no dry cleaning). They seemed to be looking for it as if they had lost it. When I was checking out 2 days after handing in the laundry, the woman in reception admitted one of my tops had been lost... When I complained about this and point 4 below, they did offer compensation, but I had to send a recepit of a new top and fill in forms etc. hassle. 4. After a long week of work staying at this hotel I was looking forward to sleeping 8 hours until leaving on Saturday. The Friday partying however started already at 4 pm with a DJ. I had the room facing the courtyard and asked the manager how long the partying would continue. Oh we have a curfew at eleven in Durban, she said, it will definitely be quiet after that! I’m not from South Africa so I believed her and felt OK I can sleep from 11 to 8 am, that’s OK. My room turned out to be just above the party and it felt like it was IN my room. I was trying to finalise my work from 21.00 to 23.00 with the boomi
This is a comfortable business hotel. Rooms are decently sized and bathrooms are okay too, the washbasin is a small one though. Couple of bummers : Gave one glass bottle of water, replenishments were in the form of plastic bottles. If you ask for the same glass bottle (which I do because of environmental reasons), they don't give it. Breakfast was very decent and overall service was good. A big issue is that they dont have room service for food. They have only beverages that can be ordered to your rooms! The reason is 'we have many restaurants around us'. I found this to be funny. Hotel is well located and opt for higher floors for good views.
AAneesa JaffarConveniently situated, and easily accessible, opposite entrance to Gateway Shopping mall. Safe parking for guests. Spoilt for choice with eating establishments across the road. Clean and safe. Rooms are comfortable, with small fridge and kettle. Friendly and helpful staff.
TTraveldairies.A good place to be with a beautiful view.... ”The View” as its name . Closer to a shopping complex , gas station, 5min drive to the beach, closer to the beach there also restaurantswhere you can dine whole having the beach view, Toti Beach. its also closer to galleria Mall.
The place is too steep so be ready for that... Their food is delicious, we had dinner there at their restaurant called Giorgios but its expensive I must say. Not sure about their breakfast and lunch though.
Staff and reception is just ok. I had requested them to add a crib bed for a child and upon arrival they told us that the storeroom is closed because we arrived at 6pm so it's too late.
We then asked them to give us atleast a bedsheets or any linen so we can make a plan for our son, they said ok but never pitched , nothin, not even getting back to us to say what could be the matter. We asked again the following day, they took four hours to bring a bedsheets.
Bottom line is if you have a child do not, I repeat DO NOT book that place because they will lie straight to your face saying they could not reach you since you booked via an APP.
I'm not sure whetherI want to talk about their kitchen in the rooms. You will have to call them now and again to bring things and they take 3 to 4hours just for a simple thing like a spoon.
One thing I can say is they don't listen and listening means you respect your business and your clients
I flew from overseas to rest and have a good time and have treat ourselves since they have a spar but I ended up canceling my plans for a spa because I didn't want additional dissapointments.
The rest I don't even want to mention...and that is my experience after paying so much Money and looking forward to a good vacation 😌 BUT...
KKash2309The resort has good facilities although there is no longer access to the nature reserve. The rooms are dated. Bath tubs seem to be from the 1990s. Furthermore, there are several rules and restriction’s about use of facilities, visitors and room allocation which are subject to management’s discretion. Some rules are enforced by smooth talking security guards who can ‘help you avoid a hefty fine’ for a small service fee. I understand the importance of rules in running a large resort however leaving their enforcement to the discretion of *****s is even more dangerous.
BBuyi LArrived at the place and did not get the room I booked they told me it was taken by other people. Our room had no mirror and no tv, the air-con was not working and it was cold. Checkout is very early 10:00 in the morning which wasn’t easy. Other than that I will give the place a 5:10 great for over night stay and leave in the morning.