杜塞爾多夫Playground Hohenzollernstraße附近酒店

牀很舒服,早餐也足夠。工作人員很有禮貌,很隨和,因爲我們確實提前到達,並設法獲得了房間,我們也非常友善,免費批准了稍後的退房。位置當然是中心,公共交通也很方便。但是,這不是一家精品酒店,至少在客房內。雖然公共區域看起來裝飾精美,時尚,但我們的房間在絲毫不符合相同的標準。我們住在336房間,允許我列出一些需要注意的維護項目:閱讀燈不工作,因爲損壞;側燈只有一個燈泡,浴室的瓷磚即將鬆動,很明顯空氣調節器會弄髒可愛的水漬發泄。這些都妨礙了舒適的睡眠或充足的住宿,但是它們確實使房間看起來疲憊,不值得。啊,當接到房間的電話時,我們無法接聽電話,因爲電話線鬆了。我們試圖把它放回去,但電話仍然無法工作。我們爲房間小而做準備,它當然小,並完成了工作,最後,如果在現場停車,確實要爲狹窄的角落和彎路做好準備。任何比迷你車大的東西都需要一些操作和小心,你可能會從停車場出來,身邊有劃痕,因爲你會注意到以前司機在牆上留下的許多劃痕。

我碰巧又住在這裏,這次是一次非常小的訪問,只是爲了晚上＞我得到的房間在酒店的後面沒有問題,因爲房間很舒服,足夠大對我來說＞我唯一的擔心是去這個房間你必須走更多的樓梯,當你有行李時,這是一個問題＞房間有一個不錯的陽台,也＞這次工作人員的體驗更好,無論是在前台還是在餐廳,我碰巧吃晚餐,因爲我一個人所以沒有螞蟻去任何地方,真的我喜歡食物,飲料真的很值得這個價格,度過了一個很棒的夜晚

房間挺大的，但非常簡陋，沒有電話，有事得需要到一樓前台，比較麻煩，沒有冰箱，價格高，性價比低，由於行程比較久，就連訂了9天的住宿，但因行程改變，提前申請退房，酒店不接受，攜程也衹是形式上與酒店溝通，大家以後不要連續訂好多天，連續住宿比單天訂高很多，還有大數據宰人。

這家酒店似乎很新,牀和浴室都處於最佳狀態。位置並不完美(從中央火車站步行10分鐘;附近幾乎沒有餐館/商店),但我可以住在那裏。主要的缺點是服務。我知道這是一個精選的服務,中等規模的物業,但即使如此,它也低於標準。我有工作人員說英語或德語(週末)有困難。儘管我是 IHG Diamond,但我的工作人員給了我一個糟糕的房間。我有工作人員沒有正確地解決投訴(缺陷暖通空調單元)。再次,我意識到這不是高檔的4-star酒店。儘管如此,即使對於選擇服務屬性,服務也令人不滿意。工作人員似乎訓練得很差。杜塞爾多夫的平均房價往往很低,但我仍在考慮是否給他們另一個機會。

我在牛塔布被公司安排了一晚,因爲公司活動在附近舉行。我的一些同事也是如此。我非常喜歡我的短暫停留。我的大多數同事也喜歡這家酒店。房間不是很寬敞,但是很乾淨,裝修時尚,還配有電視、空調、保險箱和吹風機。不過,沒有迷你酒吧或咖啡/茶製作設施,我們到達時本來會喜歡的,因爲我們在交通中被困了幾個小時,而且非常口渴。早餐是自助式的,非常好。很多選擇,新鮮,準備得很好的食物。工作人員都非常友好和樂於助人。有一點批評:當我們下午4點後不久到達時,只有大約一半的鑰匙卡被編程。我是一個幸運的人,他們馬上就拿到了名片,但我的一些同事不得不等了半個多小時。我稱之爲缺乏組織,特別是因爲我們到達的時間比計劃要晚得多。

Splendid hotel and interaction from every employee was superb from reception to the enormous Security officer to the room attendant who took care of us in room 775 to the entire breakfast staff. Loved the art installation on every floor. Loved the incredibly soft bed and pillows. Great city location with easy Ubahn access. We saw the Springsteen show at Merkur Spiel Arena and made it back to hotel in under 35 minutes. As an FYI, this is a large atrium style hotel, so your interior view will be of the atrium and the various lobby activities. And lastly, the best hotel elevators ever.

Wonderful hotel with warm and very passionate personnel. Great food and the drinks in the bar should not be missed. Warm and comfortable room, in the morning a great selection of food items at breakfast should not be missed! The hotel is a great place to visit the city with the metro station next to the hotel. A big thanks to you all!

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

L'hôtel est extrêmement excentré. Cela ne semblait pas être un problème à la réservation dans la mesure où l'hôtel est supposé être plutôt bien desservi par les transports. Cependant, l'hôtel déclare être à deux minutes du métro. Cette station est en effet présente, mais est la dérivation d'une ligne avoisinante. La station est fermée le soir et le dimanche et est désservie une fois toute les 30 minutes. Une autre station à 7 minutes de marche à pied dans un quartier d'affaire et désert le soir (et donc pas très sécurisant) s'impose donc la plupart du temps, et l'hôtel omet cette information de son site. De plus, cette autre station n'est désservie que toutes les 20 minutes. Comptez donc au moins une demi-heure pour rejoindre le centre-ville, ce qui réduit toute possibilité de repasser à l'hôtel pour se changer avant d'aller dîner par exemple. L'accueil est plutôt amical, mais la réceptionniste qui était présente pendant la quasi-totalité de mon séjour semblait de moins en moins sympathique lorsqu'on avait besoin d'elle. Par exemple, je ne parvenais pas à faire fonctionner le coffre-fort et visiblement elle non plus. Aucun mode d'emploi n'était mis à la disposition des clients ni du personnel semble-t-il. Une atre personne est venue voir si elle pouvait faire quelque chose et devait revenir vers moi, mais cela n'a jamais été le cas. J'ai donc dû me débrouiller moi-même. En attendant de trouver une solution le 2ème jour, j'ai dû confier certains de mes effets personnels à la réception afin qu'ils soient entreposés dans le coffre fort central. En raison de clients ayant fumé dans leur chambre d'après les membres du personnel de l'hôtel, le signal d'alarme à été automatiquement activé pendant la première nuit, et nous avons tous dû être évacués, dans la rue, avec une température de 10°C. Je dois dire que j'ai été impressionné par la réactivité du personnel qui à distribué des couvertures aux enfants et qui s'est montré à l'écoute des interrogations des clients en revenant dans l'hôtel. J'ajoute qu'ils semblait bien connaître et appliquer à la lettre un plan d'urgence. Le petit déjeuner était de belle qualité.

Location was great. Close to Dusseldorf and Mochengladbach. An U-Bahn stop right in front of the hotel. (On-site) Parking was not an issue. If you want to check in during off hours a phone call/email to the hotel, or self check-in at the front door of the hotel will do. Room was clean and quiet. Yes it's tiny but sufficient to a family of four in our case. While the name B&B suggests bed and breakfast, breakfast is not automatically included but can be purchased on site. We got yelled at because we did not purchase the breakfast in advance and walked in and prepared to eat. But wait! We can always pay for it (later) right? The staff covering the morning shift that day argued that people 'normally' pay first (so we can not pay later?!).... To be fair, the dining area was clean and welcoming, and foods were there. There were no signages saying that 'Please pay before sitting down' or 'Please wait here to be seated'. The bottom line is that there is no reason to yell at people, right? Just kindly put down a bill/check would yield a much better travel experience. How did the entire incidence end? We paid for the breakfast, but did not eat anything. We walked across the street and had our breakfast at the McDonald's. We did not want to eat in a bad mood with a rude staff.