喜來登愛迪生酒店(Sheraton Edison)

Bad experience! The toilet can’t flushed! And no body help . But finally change room but it take almost 2 hours communication!

It was pleasent but there was not enough staff during the time frame we were there, during Christmas Con 2023. Starbucks opened late, restaurant closed early then reopened later said restaurant was open for lunch but it was not. Called down to front desk and they told me one thing but the information was not correct.

The hotel was good overall. I am very disappointed that the pool was not working. This was the reason we booked this hotel for the pool. I understand repairs need to happen at times but it should have been listed that it is out of order with an email or on the site.

The room smelled like mold soon as you walk in. The water did not drain so while you were taking a shower you were taking a bath. On top of that there was some kind of plumbing issue where the water would at random , every minute and a half, get burning hot. Actually burned hot. And what happened to Sheratons sheets and pillows? When did they replace them with cheep motel 5 pillows. And scratchy sheets. For the two night I stayed there I was maybe able to sleep for about an hour. I’m so disappointed, is Sheraton going down the drain?

I didn’t know you had to pay extra for breakfast. Also there were no garbage bags in the garbage cans or face and hand towels in the rooms. When I went down to the desk to inquire about some, I was given two wash clothes and told housekeeping would bring bags and towels up. They never came and I inquired a second time. I ended up going to the 99 cent store and purchasing some bags. Last but not least housekeeping entered my room at 10:30am and I had the do not disturb sign on the doorknob. They didn’t even knock so I will never stay there again. The mattresses were also very bad

I was in town visiting NJ Film Horror Con and I loved how Sheraton Edison was the host hotel for the weekend. It was the convenience and great area that sold me. I loved the great customer service I received from beginning to end. One part that I did not like was the AC in my room malfunctioned part of the weekend. Overall, I do recommend this hotel for guests, family and friends.

Pool was closed for renovations in the middle of the summer. Breakfast was overpriced and poor quality (hard pancakes and cold coffee). Was charged a $100 hold without being informed which hasn’t been refunded now 4 days later. I could hear our neighbors conversations like they were sitting right next to me

This was the worst experience ive ever experienced at a hotel. The staff (Wanda/nightshift) were extremely rude and not accommodating and showed no customer service. I asked for an extra pillow and blanket as the room was freezing and was told housekeeping left for the day and Wanda (from the check in couldn't help). The room was filthy and the pool is ridiculously small.