坎佩略Puerto Campello附近酒店

除了打開房間門外,煙的氣味在室裏變得難以忍受。我們打電話給負責人(沒有人接待,所有東西都自動化)要求換房間,他拒絕了有人在裏面吸菸,最後他去了住檢查。有一次,他向我們道歉說這是“通風問題 ” , 他不會給我們其他房間,也不會給我們經濟補償,也不會給我們其他選擇。的是,房間裏有一禁止吸菸的信號,但沒有人會去檢查。我們要求申訴表,當時我們拒絕申訴表,因爲沒有在該機構上可用(如果有義務的話 ) , 因此我們必須通知警察來幫我們。由於警方不斷拒絕收集上述文件,並受到法律違規指控的警告,他們還是收集了上述文件。此外,這個地方的價格不符合質量,價格升(€100)是離市中心的偏遠的地方,沒有接待,沒有早餐可能,不聲(我聽着房間和走的一切)和燈光污染(窗沒有住燈,我們幾乎沒能住眼睛)。如果你們在此後還想住的話,祝你們好運。

We arrived at the hotel after a friend drove us from Oliva, we were greeted by the most rude obnoxious reception staff, it was really shocking. We checked in, came back down a while later where they attempted to check us in again to a 2nd room (for yhe same amount of people) saying we had booked 2 rooms, we hadn't, they had already taken the charge for the 2nd room. They proceeded to blame *********** for the error. The following morning we attempted to speak to the manager. I have never experienced such unprofessionalism and blatant rudeness, I approached him very calmly, asking him to look at the proof we had but he wouldn't, he went on to print out the 2 reservations one we booked on the Friday, and one they had duplicated on the Sunday, he refused to listen or view anything we had and was waving me off dismissively. I realised I was getting nowhere so I walked away, at which point he muttered some rude comment, I just said, the same to you and continued to walk away. The hotel is listed as a 4 star but it isn't. The pool was grubby with bits floating in it. It was run on some days without a pool attendant or poolside hut (listed as a bar) the air conditioning was temperamental and barely worked in the room, was non existent in the lifts which were like smelly ovens, the facilities in the room were 2-3 star basic at best. It wasn't the cleanest but not the worst. The continental breakfast was OK, nothing spectacular but ok for a 3 star. The WiFi, supposedly available thoughout the hotel was not working most of the time, the lifts were out of service frequently. One night i got very little sleep as the lift was clunking all night, we were the first room as you came out of the lift. We notified the staff but nothing was done for several hours. How this hotel has gained a 4 star rating in places us unbelievable as it barely reaches 3 stars and that's being generous. All in all the attitude, lack of amenities and disgustingly rude staff spoiled our holiday completely.

在經歷了一場空中災後,空中的,我們在門前着沒有的住,在車裏睡着了,等着解決辦法,我們在1:00找到了房間。我們出婚了,很累。在這個酒店我們成功找到了個淨的,溫的牀。而我們的親愛的伊萬真的非常歡迎我們,聽着,和注意我們的需要。真的是頂級!

Hello Firstly I’d like to say don’t listen to half these bad reviews . People that say it’s in the middle of no where clearly haven’t done any research prior to booking this hotel , which absolutely baffles me. El Campello and San Juan are a 10 minute cab journey or car if you have one away. Two beautiful beaches for the family or couples to enjoy. There’s a few small shops and bars 5 minute walk from hotel if you want something different. As for the hotel , it’s been updated since we last went , rooms currently still under going refurbs , we had top floor overlooking the pool it was a stunning view every morning and a very spacious room for me and my kids and wife. We have stayed at this hotel twice before and also my parents have had apartments they bought in the bonalba complex. For me personally to not have many English there is bliss I don’t come away on holiday to see English , I like the culture of the Spanish and the fact I try to speak some to which is good. No idea why people say it’s not a clean hotel , there was a cleaner in the toilets every single morning without fail , spotless and the pool area was so clean every time we went down there. Food was a great selection we had full board , every meal we had was brilliant and the staff always stocked up when the buffet got low on food. I will say if you don’t like waiting in queues or waiting in general to be served for drinks at the bar or reception then this isn’t the place for you neither is any of Spain 😂 they are very relaxed people and they take there time and you have to respect that. Overall for me I had a fantastic 8 days got back yesterday , my kids loved it and I will give one more special mention to AMY the animation team , she is outstanding with kids I mean the best I’ve ever seen with them , she is truly gifted, made everyone feel welcome always smiling , loads of energy and she had kids around her all day they were in awe of her , my three children loved her , please show her this review whoever reads this from hotel bonalba , I forgot to say bye to her as couldn’t find her on final day ( just say to her I was the dad of Jenson and Rocco the twins ) from south London she will know who we are , she’s not back until Tuesday night I believe so maybe she could read it then I wish her the best in life ,a superb dancer too. Just a lovely person. Thankyou for such a great stay had the best time with my family. Regards Neal

我們對這家酒店感到驚喜。我們不想住在阿利坎特市中心,但想靠近海灘。聖胡安海灘就在馬路對面/電車軌道上,海灘地帶沿線有一些海灘餐館/酒吧。這些餐廳主要供應地中海美食和海鮮,我們在Casa Domingo吃,這很棒。在居民區中,離酒店幾條街也有酒吧和餐館。我們在該地區發現了一些運動酒吧、漢堡店和比薩店。酒店的場地很可愛,有一個漂亮的花園和游泳池區。在游泳池旁邊休息時還有一個游泳池酒吧和音樂播放。酒店有室外酒吧和餐廳座位區,晚上很可愛,早上吃早餐。我們在餐廳吃了幾個晚上的西班牙小吃,享受了食物。早餐的選擇真的很好,混合了冷熱的食物,麪包,水果等,我每天早上都喜歡美味的冷西班牙煎蛋片!!酒店步行5分鐘左右就有一家康蘇美加多,還有一個藥店。超市挺大的,有你需要的一切。我們的房間朝向酒店前面,我們可以看到游泳池,因爲游泳池在酒店正門對面。陽台很好很乾淨,我們可以在欄桿上擦乾毛巾。房間很好,乾淨,現代,空調在30+度的高溫下很棒。有冰箱和水壺,所以保持一些飲料冷藏很方便。我們唯一的疑問是淋浴缺少一扇門,所以即使用地巾也不能使地板溼。這不是一個大問題,但酒店應該真正有一個淋浴門,以避免不必要的損壞地板。接待人員真的很好,餐廳和酒吧工作人員也很好。前往阿利坎特市中心的電車站距離酒店約5分鐘路程。您可以憑卡在電車上付款,並在機器上選擇英語。到市中心旅遊大約需要2.90euro,大概15分鐘。如果你想在可愛的聖胡安海灘或者游泳池邊消磨時間,那是一個非常好的位置。如果您確實想在晚上多採取行動,電車將帶您到城市,出租車價格合理。我一定會再住在這裏!

This is an excellent hotel choice. It is modern, spacious, and comfortable hotel. The rooms are very nice, with well sized balcony, the beds are comfortable, and the modern bathroom is functional, bright, with plenty of towels and nice hot water. The staff are efficient, approachable and helpful. The cafe seating area is outside road side, which is very great for to relax and just let the world pass by. The pool is excellent, with lovely decking. There's lots of eateries nearby, and the beautiful beach is just a short walk. The tram line is right outside. For the price you pay I doubt you can do better.