設有游泳池的艾爾克格羅夫村酒店

What a horrible experience. After missing my flight home, American Airlines put me up in this hotel. They chose it specifically because it has a shuttle so I could get to and from the airport. However, after waiting 20 minutes for the shuttle, I called the hotel to see how often the shuttle was running. I was told that because there were several ”distressed passengers,” they would be running the shuttle numerous times w/ in the hour and would be there in the next 10 minutes. After another 30 minutes, other passengers and I tried calling the hotel to see where the shuttle was. They didn't answer the phone for over an hour. After finally getting through and asking the question again, I was told to wait 10 more minutes. After over 2 hours of waiting, several of us were going to take an Uber to the hotel and miraculously the shuttle showed up. It was a white van w/ a homemade printed sign in the window for this hotel. If you weren't on high alert, you'd miss it (which we didn't- it never came around). Check in to the hotel was easy, rooms were dated, and the pair of used boxer briefs outside of my door were a draw card to several rowdy patrons who walked past. The running toilet that didn't flush in my room kept me awake and when I showered in the morning the tub filled and wouldn't drain. I called the front office to report the issues and when they didn't answer I told the front desk when I went to check out 5 minutes later (staff was unoccupied and on his cell phone at that point). The morning shuttle was almost as unreliable as the evening's. We were told that there would be several shuttles starting at 5am but to get to the lobby at least 15 min early. We were assured that they would continue shuttling passengers to the airport to get them there as close to 5 as possible. When I went downstairs at 6, I was told by those who were down at 4:30am that they didn't make it on the first shuttle and were still waiting- no second shuttle was in service as promised. We were all so exhausted that it was *almost* comical at this point. Zero stars- would never recommend.

Last week my wife,brother and myself spent 3 nights at this hotel. We were amazed at the outstanding customer service we received from the entire hotel staff. They were friendly, courteous and very professional. We were upgraded to the club level which provided some very nice additional amenities. Our rooms were recently renovated (very tastefully) and the room was immaculate. The entire property including the common areas and property grounds were well cared for. The front desk manager (****nia) was a breath of fresh air as she consistently provided us with the highest level of service. We will definitely be staying at this property for any future upcoming visits to the area.

2022-12-31裝修，相信艾爾克格羅夫村/艾塔斯卡卡爾森鄉村旅館及套房酒店周到的服務和一流的設施，會讓您在艾爾克格羅夫村開展一段難忘的旅行。從酒店出發，至麥迪納Metra站僅有2km遠。附近很多景點，包括Real Time Sports、Inner Peace Healing Massage和Kelley Frank,DPM都離酒店不遠。酒店坐落於Tranquility Skin Spa邊，附近還有很多景點包括Midwest Speech Therapy和Itasca Water Park。酒店為您在客房內配備了熨衣設備、空調和衣櫃/衣櫥，所有入住的客人均可便捷的使用。服務人員會提前為您準備好咖啡壺/茶壺，以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆，提供吹風機的客房浴室是不錯的選擇。在大堂吧點上一杯消除一天的疲勞，對於旅客來説是一個不錯的休閑選擇。如果您喜歡安靜的用餐，酒店可以提供房間送餐服務。若是覺得酒店的餐飲無法滿足您挑剔的味蕾，不妨去附近的Char Kabobs、Subway或Venuti's（意大利菜）品嚐下一流的推薦美食。對於顧客來説，可以在健身室享受鍛鍊的樂趣。酒店的會議廳和商務中心提供優質服務，是眾多商旅客選擇入住這裏的原因。24小時開放的前台服務可為您隨時提供訊息，以幫助您探索這個魅力之都。