The hotel didn't do work properly. I have fully paid my hotel stay through *******. The hotel charged my stay again SILENTLY through my security deposit credit card after I checked out. They didn't inform me AT ALL until I found out myself in a month. I gave the hotel several calls, but nobody really investigated until I got to hold the hotel manager, Steve. First of all, his attitude is not good. He claimed they charged my hotel stay through my security deposit is because they didn't get the money from ******* (which they did and I confirmed with the ******* agent later). They suggest me talking to ******* instead and let ******* pay the hotel first so that they can refund me the double charge. They even sent me a message through ******* and asked for my other credit card information. They didn't do their work, and just let the innocent customer take consequence of their wrong doing. WATCH OUT your credit card information, the hotel might use it abusively.
翻譯