We are Gold Elite Members in the IHG Rewards Club, and have stayed at this location in Eunice, La. multiple times since its construction. The guest experience has gotten worse over time, but this most recent stay was as bad as it gets. We reserved two rooms while in town for the funeral of a family member on 12/4/2020-12/6/2020. Upon arrival, one room had stained sheets, towels, and a huge dark ring in the bathtub. The second room had no mattress cover on the bed, the carpet and cloth furniture had large unsightly stains. Staff and guests were not required to wear masks. One staff member came into our room to address some of the problems and we had to ask her to put her mask on. The night before we were scheduled to start a 1,000 mile drive home, the hotel allowed a large group to hold parties in the pool area next to our first floor room and in a guest room next to us. These parties went on until after 1:00 a.m., with little attention to pandemic-related safety measures or how they disturbed other guests. The party guests were allowed to have alcohol in the pool area and some were drunk by the end of the night, walking through the first floor corridor yelling, slamming doors, etc. We called the front desk to complain at least five times. Staff responded that they ”needed to accommodate everyone, including the party guests” When the party guests got even more rowdy, we asked the staff to address the problem and call the police if needed. The front desk staff told us “because they were not managers they couldn’t call the police for assistance.” I asked them to call the manager on duty and we were told the manager was out of state attending a funeral. When the hotel staff tried again to end the party at 1:00 a.m., the party guests refused to shut down the event. The staff again refused to call the police for assistance. In addition to the indoor parties, hotel staff allowed party guests to set up a makeshift bar on the sidewalk just outside the window of our first floor rooms. In addition, the rear exit door near one of our first floor rooms was found by us at 5:00 a.m. to be blocked open with a flower planter. This open exit door was a few steps from the room where our daughter stayed. With no sleep, we had to get on the road for the long drive home. The front desk staff told us there was nothing she could do to address our complaint. When I insisted early that morning to speak to someone in authority, she called a “manager”. The person on the phone was “just the office manager” and said she could not address our complaint. They refused to call someone who could make a decision about our situation. Next time, I think I will stay at the brand new Hampton Inn in Opelousas.
39 評價