金邊親子遊酒店

Bali hotel不錯：綠化、環境很美，值得出差入住，游泳池很漂亮，房間內設施比較陳舊，希望能更新一下。房源比較緊張，需要提前3天預訂才行，前台員工會説中文的，下次打算再預訂入住，hotel離金邊機場約10分鐘，房間價格有點貴，早餐選擇比較豐富、好吃！

酒店內環境很好 游泳池健身設施齊全 酒店早餐豐富 酒店配備餐飲 離機場僅2公里 唯一的不足就是周邊設施配套不完善 唯一的一家潮汕菜也關了

This is a fantastic hotel with a recent soft opening, I was able to stay here for three nights and had a superb experience. The spa was world class. It had a fantastic infinity pool, I had multiple meals in the poolside restaurant that were outstanding in the five star category. I had some special arrangements for dance classes from Sarah, who was wonderfully responsive to all inquiries and special requests. The value is outstanding, and this is on its way to be the best hotel in Phnom Penh.

地點算是市中心，樓下有餐廳和美食街、免稅店，美食街也只有4 、5 家而已選擇不多，因為是綜合性飯店所以每層樓客房都是煙味，沒有單獨的禁煙樓層，樓下大廳也都是煙味，吃早餐的餐廳也都是煙味，對不習慣煙味的人真的很難忍受；每次進大廳都要過安檢算是安全性比較有保障。附近走路5 分有超市和幾家餐廳，如果不想在飯店吃是另一個選擇。

總體評價來説還是不錯的，性價比超高總體評價來説還是不錯的，性價比超高總體評價來説還是不錯的，性價比超高總體評價來説還是不錯的，性價比超高總體評價來説還是不錯的，性價比超高總體評價來説還是不錯的，性價比超高

Don’t typically stay with the Hyatt Brand, but the Hyatts in Asia have been amazing! The room here was great. It’s wonderfully located - near the river, the Palace etc. That’s not the reason for this review. This review is for the STAFF. We stayed here 12 nights and each day we were met with a collection of sweet smiles. Wish we learned all their names but are glad to have connected with a few: Daily breakfast buffet were with the lovely Seavyoung and shy Srey reap - thank you for taking such wonderful care of us each morning; Sotheary was our lovely lunch companion; Sopha, a sweet little thing from the Attic; Yem from the Regency Club, thank you for our bottomless Prosecco; Dinner Staff from 55, lovely Leakana and her team; Last, but certainly not least, Fariza, sweet darling, thank you for singing us romantic songs; Eric,one of the managers, love your contagious energy. Five Stars accommodations and amenities are pretty much the same, what separates them is the team of people who enhances your stay. For the entitled reviewers / visitors who expect perfect English…. How’s your Cambodian!?!

超讚的酒店，服務也特別貼心，本來入住時碰到一些不愉快的小插曲，但前廳部經理LYDIE ZHANG立即幫忙解決了，並帶給我們超級開心的入住體驗，真心給張小姐100個贊。

金邊費爾菲爾德萬豪酒店的工作人員是這家酒店的明星!他們太友好了,樂於助人,非常熱情,總是微笑着,看到我們真的很開心。位置是缺點。離餐館和各個城市景點有點距離,酒店入口有點尷尬,因爲它位於大樓的一側而不是臨街。這使得車和出租車司機不知道在哪裏接或送我們,這讓人困惑。另一個缺點或尷尬之處是浴室和睡眠區之間缺乏隱私。有一個推拉門,可以關閉和打開,將牀區與浴室分開。洗手池在房間中間,廁所在一邊,對面有淋浴。它有點像開放的概念房間配置。這是一個奇怪的房間配置,特別是當它來的時候,我們上廁所。對於獨行旅行者來說完美,但考慮到缺乏隱私,其他人有點尷尬。本來是有能力關閉浴室,以允許更多的隱私。總的來說,雖然這家酒店有一些怪癖,但我們仍然很高興我們住在那裏。正是很棒的工作人員,友好而專業,使我們的住宿如此愉快,如此難忘。由於很棒的工作人員,我們會再次入住這裏。

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

經典的殖民風格酒店，但內裝十分現代化。 酒店本身就是傳奇，並充滿故事性，大門內外可說是兩個世界。 中庭泳池精緻迷人，植栽維護得相當好，本次下榻於一樓池景元首客房，視野良好，靜謐舒適。 浴室淋浴間的乾濕分離玻璃門可以再加強防水隔離，淋浴時水花有部分濺出於浴室地板。 房務極為用心，每次外出返回後都已整理妥當，令人倍感舒適放心。 位置坐落於中央使館行政區，距離碼頭不遠，但距其他主要觀光景點稍有距離，入夜後周邊人煙較少，但安全性仍可放心。