極光酒店(Hotel Aurora)

Terrible experience! We booked a room with lake view and Aircon. The first night they told us the Aircon was not included and we had to pay extra for it. The second day, we came back from Tikal and found out they moved our bags to a room with not lake view and not Aircon. This was due to a leak in the toilet. While they told us about this "inconvenience" new guest were being checked in in a room with lake view! Hotel is so noisy that you won't sleep at all, toilet is dirty, lack of maintenance since years. Literally everything you touch is broken, from the curten to handles. Trust me spend hundred of extra quetzales and choose another place , you won't regret it. Also laundry was supposed to be 40but they asked as for 70

Lots of street and bar noise from 6am-1am for rooms in the front. (slatted windows = no noise insulation); large open vent hole from bathroom to hallway meant I heard everything from hall too. The toilet had no seat and a broken handle. No hot water at 9am. ½ in. gap at bottom between door frame and wall. Mattress was very firm; one bed had no top sheet but a light bedspread. One of the pillows was quite comfy. Quite clean except for specks of peeling ceiling paint, great AC, good wifi, cheap price, nice view (though door to balcony was broken), friendly staff. I moved out after one night to get some quiet.