We paid for the Ritz Carlton experience. When we stay at a Ritz Carlton, we expect top-notch facilities, especially for the rates that they charge. We were very disappointed with the hotel. It’s an OK hotel but it’s not a typical Ritz Carlton property. It is old and dated, and the room was nothing special. If I wanted a room like that, I would’ve stayed somewhere else at a 3 or four star hotel and saved a lot of money. The staff was nice, but it was the little things that were missing. For example, when we arrived at the hotel and went up to our room, the bellman got into the elevator with us with our luggage on a cart. It was tight and crowded. That has never happened to me at another five-star hotel let alone a Ritz Carlton. Typically the bellman will take a separate elevator and meet us at our room. I also requested champagne to be in my room when we arrived because it was my wife’s birthday. The champagne was not in the room when we got there. I also booked dual massages for my wife and I. When we got to the spa, there was a problem with my reservation and they did not have us booked in the same room. When I pointed out this problem, instead of saying, I’m sorry, Mr. Watson let me fix this, they started questioning me about what I booked and how I booked it. They even asked to see my reservation. That’s not the type of customer service I would expect, from a Ritz Carlton staff. Their first response should’ve been. “I’m sorry about that Mr. Watson. Let us fix this.”
翻譯