We booked a family room for 2 nights. Room wasn't ready when we checked in at 3pm. Room did not look like any of the website photos as it seems there are no photos of the family rooms on the website. The room was very basic - only 2 coat hangers for 6 beds. Double bed against wall is not a comfortable option as you have to climb over partner to get in and out of bed. No chairs or anywhere to sit. TV doesn't have signal and there's nowhere to sit and watch it from anyway. Very slow wi-fi, so almost impossible to cast to TV. The emergency exit light on the ceiling was taped up. The kettle is not big enough for more than 2 people at a time, and it doesn't fit into the tiny sink to fill. View of car park - not the mountain or forest view as advertised. All in all the room was adequate for our stay but hugely over priced for what it was. The Nevis Range Bar was disappointing too, mainly because they weren't serving the full menu but you aren't made aware of that when you book. The toilets in the main facility needed cleaning, no loo roll or soap. It seemed that they had't been attended to the whole weekend we were there.
Absolutely shocking! Don’t waste your money. Our room was tiny & you couldn’t open the bathroom door fully because the chairs were in the way. I really felt like the best rooms were given to the coach party guests & not the independent (or maybe English) travellers. The lounge was the only area to take drinks but unlike what’s advertised, the cosy fires consisted of electric plug in fake wood burners & worn, smelly sofas. (See photos) The restaurant was shockingly overbooked & understocked. We couldn’t get a decent meal on either night we stayed & felt they were more interested in the amount of covers v the quality. For a ‘celebrated’ seafood restaurant, to have very little seafood on the first night & even less, almost none on the second was disgusting. The bar staff were very rude & the manager nowhere to be found even though we asked many times to speak to them (I don’t like leaving a bad review before talking face to face). This hotel felt like theme park for the overseas coach parties and not what we wanted at all. At £250 a night??? Shockingly bad. If you want an authentic highland hotel, try the Altnahrra Hotel. A fraction of the price and the other end of the scale. Absolutely ruined our holiday at this dump
YYiu Wai RaymondThe location is remote but the environment of this location is quiet. Therefore, it is still valuable to live at the place.
We have taken the dinner at the centre. All the foods were delicious and excellent and the price was quite reasonable.
I will select this accommodation if we go to highland again.