From an ecological point of view, we really appreciated the offer of free drinks in exchange for not having the room cleaned during our stay. The location was very convenient, only 200 metres from the U-bahn, and very close to Aldi, Lidl and Rewe, as well as the Hessen Center shopping precinct. There was plenty of parking all round the hotel, front, back and underground. Food at the bar was a fairly limited selection, but I did enjoy the currywurst on offer.
翻譯
訪客
入住日期 2024年5月
其他
2.0/5
發佈於 2024年5月19日
Quite disappointed. After first night room was not made. We where told that we had declined service and got a voucher for a drink - nonsens. I would never do that. They apologized and said it was a mistake in the computer. This morning before we left we met the housekeeping manager on the hallway and asked him not to forgot to have our room made. He said, no problem - had the room number... We returned at 6:00pm no room made. I try to call rece[ption. no answer. I go down, a young man told me that we had declined housekeeping and got a voucher. I said we had the same discussion yesterday and had been assured it would not happen again. I wanted to talk to the manager. He was off. the front office gentleman was the only employee in the hotel ?!? He said there is nothing he could do. When he after I told him that we at least need towels, came up, my wife said - come in... he responded harshly - "wie reden sie mit mir" - which means "how are you talking to me", in a rude way. After many years coming to this hotel, this was surely the last time. Just by the way - breakfast staff was also Ignorant and not friendly at all, kind of "don't bother me".
翻譯
訪客
入住日期 2024年5月
其他
5.0/5
傑出
發佈於 2024年5月22日
I have been working in the Frankfurt Region for a few years and stayed in a few hotels. The location for this one is excellent, so close to the Tram Line and Shopping Centre The breakfast is very well presented with a good selection The pillows in the rooms are superb