多拉多海灘麗思卡爾頓度假酒店(Residences at Dorado Beach, a Ritz-Carlton Reserve)

Returned from a five night stay at the Ritz Reserve. Stayed in a 1BR Beachfront Suite on West Beach. I try to give a balanced review highlighting both positives and downsides. I’ll start with the end. If it's in your budget, the Ritz Carlton Reserve in Dorado is definitely worth it and I hope to be back. Property/Setting The resort is set within the Dorado development and is a stunning setting on the north of Puerto Rico. In addition to the resort, guests have access to golf and tennis that are part of the development. We played the Sugarcane course and although it was one of the lesser courses, thought it was still pretty nice. The property is about a 40-45 minute drive from San Juan and the airport, so aside from a day tour, we pretty much stayed on the property. Given its size, never felt like we were running out of places to explore. Room As I said we stayed in a 1BR beachfront suite with a plunge pool. The room was huge and literally 30 yards from the beach. Ground floor room was a little less private, but not to the level of being a problem. Access to the two pools and the beach was so good and they were never crowded, that not sure I’d splurge for the suite and plunge pool again. If you want to go that route, suggest you get the rooms on the second floor which come with rooftop pool and terrace (for even more $). Wouldn’t fret too much on East v West beach locations. West beach has better access to the beach, but both are fine. Dining Since we really didn’t venture off property that much we dined at almost all the venues. We did the Omakase sushi option one night and it was terrific. Highly recommend. We dined at COA the last night and again highly recommend. Food was excellent, service was very polished, and setting was amazing. The other restaurants were sort of average with above average price tags. Nothing awful, but not notable. There are many great options off the resort, but most require the drive back into San Juan which we just didn’t want to do. There was a good “grab and go” option at La Cocina which we did for breakfast each day and lunches on a couple of days. Quick, easy, and nice to enjoy on your patio. Pool/Beach There were two main pools and both were really nice and neither were crowded. The pool by the Check In desk is more adult oriented with more comfortable chairs, but both were nice with access to both pool and beach. Service I thought service was excellent - really five star. I read a few reviews with complaints. Haven’t stayed anywhere that “bats a thousand”, but service here was as good as I have experienced anywhere. We had a “butler” assigned to us who took care of anything we needed in terms of reservations or arrangements. Value If you are signing up to stay at any five star resort, you already know you will be paying 25-50% more for the same thing you might find back home. Not my favorite part of the experience, but sort of comes with the territory. If you ar

I booked a room at this hotel on recommendation from my friend who is a native here. The rooms were beautiful and spacious, and it felt like a nice small resort. My issue was the service, which was abysmal and non-existent. I saw them give a warm welcome to most guests but they completely left us without any drink or welcome. We reached earlier than expected and our room wasn't ready. We waited in the restaurant. The kids were hungry, but the service was incredibly slow. Finally, after eating lunch, when it was time to check-in, they still didn't have the room ready. After asking them multiple times and expressing frustration, they kept saying 10 more minutes and took another full hour. For a Ritz it is unacceptable. They weren't even that busy. We finally got our rooms but realized that when we ran into issues and called them, either nobody picked up or service was very slow, the same goes for the restaurants. For the price that the hotel charges, it is just resting on the name of "Ritz" and nothing more. The premises are good, pool is good, and they had rum tasting, books, and games in the library, and a good shop, but when service is incredibly slow or they do not respond to questions or requests, nothing else matters really. They really need to up their game. I will not be staying here again especially due to their insane prices.

We are travelling the Caribbean in our boat and I am getting to our reviews. We stop in at the best hotels to play golf and see the best of the Caribbean. The Dorado Ritz is quite extraordinary. We must take note of the wonderful concierge’s we had..Carlos, Mathew you took such wonderful care of us. You have set the bar very high!

I booked a spa for a boyfriends birthday and advised that this is a gift! I told multiple staff members not to present the check to him at all (as this is a gift). Although my boyfriend enjoyed the spa they still gave him the check with the price that I paid. That is very unprofessional as I advised several spa representatives not to ! I am really upset and will never again give this hotel/spa my business.

Invite a mi novia a un viaje muy divertido. Fuimos no solo a conocer la fabrica de Bacardi en Puerto Rico y lo disfrutamos como niños en una jugueteria o en un parque de diversiones. Fue compartir mi sueño con ella y en cuanto al hotel escogimos el mejor no tienen idea cuanto la gozamos

This place renewed all my confidence in the Ritz brand. The service was impecable, detailed, and on point. The extraordinary service started 2 months before we arrived with on-site staff helping to organize our trip. You are assigned a butler on arrival and in this case the butler is actually very helpful. Ours (Gerson) arranged all our transportation for nighly dinners, secured cabana rentals, and was always accessible. We participated in 3 excursions with the Ambassadors of the Environment program which was great. The water park on the property was clean and the perfect size. The property is massive and there was never a shortage of things to do. Pools, spa, the ocean, a sports complex with basketball, pickleball, bocce, tennis... The staff at the main breakfast resteraunt was so warm and friendly. They knew us by the 2nd day and we enjoyed starting our mornings there. Everyone makes you feel more than just a guest. They genuinely want you to have the best experience possible. And we certainly did!

Our stay at the hotel was exceptional. From the moment we arrived, the staff provided attentive service, the room was immaculate, and the amenities exceeded our expectations. The dining experience was exquisite, and the overall ambiance was luxurious yet welcoming.

I just returned from much need rest with my wife and thought i would surprise her with dinner at the Ritz in Dorado Beach. I made the reservation weeks in advance and was excited to share this experience with my wife. Our ship arrived in San Juan April 8th and I rented a car to drive to dinner. We had a very small window of time and unbeknownst to me the Ritz does not allow early arrivals for dinner. We drove the one hour to Dorado arriving an hour early hoping to share a drink before dinner. Shockingly, we were told we could not enter until 10 minutes prior to our reservation. Not knowing this was the policy coupled with the embarrassment of being denied entry and dismissive attitude of the front gate attendants, we turned around and headed back to the ship. Being a Bonvoy elite member, who travels for a living, I am disappointed, disgusted and angry. Not once when booking the dinner reservation did anyone inform us that we would not be allowed to share a drink prior to dinner. Not once when we received a reminder of our reservation, were we informed of any restrictions on entry. This is not how you treat loyal customers! Shame on you!

This was our second time here; my husband, son (age 10), and I came for our 15th wedding anniversary. Every visit is like a dream! The hotel is magnificent but the service is what sets this hotel apart! The staff is outstanding! The restaurants are wonderful; I highly recommend the Chef's Table experience! You get assigned a personal "embajador" to help with every set of the trip (Valerie and Luiggi were wonderful). There was a slight delay with our room when checking in and Valerie went above and beyond to make up for it! The off site concierge team of Maria, Angel, and Oliver were our personal favorites. They always go the extra mile to make us feel at home and were so patient with all our questions! Maria is absolutely fantastic and helped create a special surprise for us for our anniversary! We visited the team everyday at the library and they were always happy to chat and engage with us! Everything at the hotel was superb and if there was ever anything we needed help with, the staff was super professional and kind! My son loved that the front desk and bell hop/car staff helped him look for local "coqui" frogs at night. The hotel is a 15 out of 10! Truly a fantastic experience very time!