Stayed at the Donnington Manor early June. Rooms were clean and beds were ok. I received an email invoice for drinks, from the hotel that I had not had, which I had to sort out. The hotel initially did not believe me when I said I was 50 miles away when these drinks were purchased. Customer relations… zero points. The restaurant service was, however in a league of its own. On our first night, we waited 1 hour 10 minutes for our food to arrive, which was average. Additionally my wife’s meal was wrong when it came out. We were offered a £1 off reduction, from a £100 restaurant bill. Very poor customer service with virtually no off to fix it. The following morning we were asked what we wanted for breakfast . When this arrived, it was wrong, which my wife and I swapped around to have what we wanted. On the third morning, I asked for scrambled eggs, which arrive 10 minutes after the rest of my breakfast. This restaurant has very little idea about customer service. There are better places to stay in this area.
翻譯