巴位山美利亞度假酒店(Melia Ba VI Mountain Retreat)

可以說是公園裡的避暑山莊。房間面積大，風景好，不同於一般酒店走走走走還是不錯的。早餐也很棒。

友好和放鬆的員工回應 我喜歡所有乾淨的設施。 我想稍後再訪問！ 很安靜，好好休息一下也不錯。

Great exp

價格貴，服務質量太差，吃喝比5星餐廳還貴，帶一瓶酒30usd，沒來過勸別來，虧幾十塊莖一無所獲。

The staff were so lovely! They were friendly and extremely hospitable. They looked after us amazingly. Thank you for the most wonderful time! It is the most beautiful place we have ever seen. The food, service and scenery was incredible. We can't wait to come back and visit! Xx

we are on a vacation with friends. the view is great, room looks amazing and the staff there is very friendly-lan hue nha is a great masseuse! it is a very nice experience, i would definitely recommend whoever coming to hanoi! animal lovers would be able to meet baby goats and roosters too

Last year, I encountered significant booking issues with the hotel, and regrettably, the support from the staff was not only unhelpful but also unnecessarily stiff. To compound matters, there seems to be a concerning leak of guests' information from the hotel staff. Upon sharing my experience online, I received a barrage of insults from individuals associated with booking agencies, who mysteriously possessed detailed knowledge about both me and my booking. This situation is deeply troubling and flagrantly violates the confidentiality between a hotel and its guests. Despite being reached by the current hotel's General Manager, the issues remain unresolved. Having experienced the service at numerous 5-6 star hotels, I find it incomprehensible that such a lapse in customer service and a breach of information security could occur, warranting a rating far below even a 1-star experience. My disappoin**ent is amplified by the fact that this was not my first visit to a Melia's hotel/resort. But never again.