The 約克郡旅館 - 旅館集團(The Harrogate Inn - the Inn Collection Group)

I had 2 28" lugguage and 1 small one and the elevator is "out if service".. i need climb up the stairs w my 2 heavy ligguages myself... There is no ventilation in the toilet, the exhausted fan in the bathroom is not working!!!! I booked 3 nights and the first night there is not hot water when I took the shower ... the room is very old and the entire feeling is "not clean" ... I am quite disappointed ...

Overall a great experience. The cosy double room really are "cosy" There was an awful noise, that started around 4.30am. Sounded like a generator or similar (would have mentioned it at checkout, but it was all automated) So didn't sleep very well. Rooms clean, great breakfast and the bar is stunning

Everything was great, Bar food decor service, one big problem.....LIFT not working for the total stay. We were on third floor, I am 79 years old and have a heart and lung problem, I do not do stairs even at home. The hotel was full so changes were not possible. Had booked th two rooms about a month prior so dont know why we were put on third floor. The cost was nearly £1000.00 without what was spent at the bar!.... I feel some compensation should be given.

We had a lovely stay in Harrogate and the hotel facilities, particularly the bar and restaurant, were lovely. The room was very comfortable however, as there was no in room phone I had to Go down to reception after midnight to report noise. The walls were Incredibly thin and the noise in the room was enough to disrupt any sleep. The employee listened but then nothing at all Was done. Had it been, we would Have heard the knock on the neighbours door. Nobody checked or asked about this at checkout.

Since the refurb, this is no longer a hotel, rather it is a posh pub / restaurant with rooms. Stayed on the first floor, room adequate, bed comforable, but toilet dirty! Noise from the bar area present until after midnight. Car park unregulated, paid to park, but others obviously did not.... Will not rush back or recommend.

Excellent value for money, some areas of the hotel appeared to be being updated whist we were there so some things weren't working but it didn't affect our stay here. Good location - parking a bit tight and is on a first come first serve basis - but overall would recommend this hotel

Very disappointed with this hotel, always stay in the inn collection group but would not stay here again, threadbare carpets and paint off the walls in corridors, room ok but radiater didnt work in bathroom and was freezing, complained but nothing done, went for food on the evening and everything we asked for the didnt have so after waiting for 15 minutes to get served had to choose something else of the menu and still only had half what we asked for, also didnt have the desserts we asked for and very little choice in the first place, also said they didnt do blue light discount on food and drink but stated it did on the website when i booked, i wouldnt stay here again and reluctant to use inn collection group again

Great location, friendly staff, clean warm room. Great breakfast. Stay here a couple of tears ago and the new refurbishment and bar facilities is much improved