加拉戈斯旅館的評論

The Best stay one could ask for felt like a home away from home the host Yolandi and her husband went above and beyond to make the stay amazing the cleanliness of the facility was flawless, the pool nice spot to chill at, and the hot tub done the magic it had to works like a dream the views from the room to the outside area amazing overlooking the dam sunrise to sunset it was awesome we will be back soon.

The owners of the place are very hostile hosts, they are like hawks hovering over ones head especially during eating time. They are not open to suggestions or whatsoever . One doesn't feel comfortable or enjoy any sort of privacy There is nothing to write home about our stay at this place other than they must accept and close shop. The owners have no respect for their patrons including their employees, one is treated like a child

We arrived on Friday afternoon. On Saturday we went away and when we came back we wanted to shower, the water was called. The staff mentined to us it was load shedding but i can recongnise that we are using Gas heater but it was off. Later in the day we went out and when we came back at night the lodge had no electricity, nobody told us anything. We waited for a staff member because the contact number we had was offline. Finally we spoke to the manager and she told us she is struggling to buy electricity because she is on prepaid. My question was simple, you should have let us know and provide some alternative. We could not find one another and she told me that i can leave, i did exactly that, Om Monday, when i check for my refund, she told me that she would not give it because my partner gave a bad review. It was unfortunate that we ended up there without checking reviews because if we checked them we could not have booked there. I was not the first one to leave amother the same circumstances

Fantastic weekend away, Thank you Galagos Lodge management and staff you really treated me and my significant other with a memorable stay. Fabulous breakfast, clean rooms and friendly staff for the duration of our stay. My friends and I will definetly come for a "Boys" weekend away soon. Keep it up, we'll see you soon

4 star rating is a joke. Boring breakfast, didn't eat on our last day even. Run down rooms, doesn't look like they get cleaned often. Curtains dirty and all kinds of insects in the room. I did not enjoy our stay, not relaxing at all. Place needs a major revamp, the pictures are misleading. Definitely not value for your money

We have visited this establishment several times since initially enjoying our honeymoon there a few years ago. The service was always good until our most recent visit. We booked for a Sunday evening due to our limited availability, the hotel was very quiet and only saw one other visitor. After enjoying dinner at the Hotel, we went out to a local business, upon our return, we found that the entrance door had been locked from the inside and we could not enter. Hooting, shouting, calling, tried contacting all the numbers listed did not help and we could not find anybody to open for us whilst the rain was pouring down. After eventually entering the next morning, we slept in and forgot about the 10am check out. After our host, reminded us of this at 11am, we promptly packed and left. Upon calling the owner Yolande to inform her of the unfortunate situation, she was incredibly rude and kept telling us that we could have had the decency to ask for a late check out and how would they clean in time for new guests, not that there were any guests on the Monday morning. She told my wife "to calm down" as she couldn't hear her clearly. Not even an apology about being locked out. i was asked why didn't phone her as if we didn't think of that - her phone was off and the land line unanswered. Such rudeness was really unneccessary and uncalled for. Pathetic service Yolande.....

Thank u for an amazing weekend at your establishment. Warm welcome, spotless clean room and kudos to all staff! Didn't even notice loadshedding.. All up to standard & beyond. Blessings. Will be back👌

We celebrated our anniversary for the third time at Galagos Lodge this July, very impressed by all the upgrades!! Thank you once again, staff and management for the superb service and hospitality. The fireplace was definitely a bonus in this chilly weather and the food as always great. Thank you for maintaining the standard we've grown accustomed to. See you guys soon!

Amazing weekend stay with friends to celebrate my birthday. Wonderful staff, clean room and great food, nothing was to much. Breakfast delicious. Will recommend and return soon. Thank you management and staff

The staff very friendly and helpful however the rooms was cold and air-conditioning wasn't working properly therefore had to move to another room which was just as cold .Appreciate that the owner upgraded us however the room was still cold.

Great location and lovely place to stay. One thing that was not great was the fact that it was impacted by the loadshedding. I would think that in these times places will have generators in place so that clients are not affected. Especially meal times. All the best and will visit again.

Thank you for the great hospitality , the staff was amazing and no ask was too big for them . The breakfast was great and the rooms were amazing. All of us had a wonderful time. Special thanks to Herman :)

Up arrival welcoming was underwhelming. The guy didn't wear a mask or give us full details re our stay, breakfast venue etc (the basics). For almost R2000 - We had to carry our own bags to the room. When we got to the room, we paid for champagne but got sparkling wine instead. No coffee/ espresso machine as advertised. No robes or slippers as advertised. We eventually got beige robes but no slippers when we asked. The aircon, jet tub and curtains didnt work properly. The bar fridge was empty, even if we wanted snacks none were available for us to purchase. There was no way of contacting the reception; I had to walk down the stairs to look for the guy to assist with anything. I honestly regretted booking there, my birthday was spoilt as I kept getting disappointed. The shower, the options were scorching hot or freezing cold no in between. I travel alot and can tell you that I have gone to cheaper places that offered better service. Now I know why we we were the only guests booked there; no one would ever go back there. Considering that we booked one of their best rooms; I'd hate to see how the cheaper rooms are. Never again...no thanks!!! Didnt even stay for breakfast as I didn't want to be disappointed further. Don't waste your money going here. The owner clearly has no passion for this so they should go into a different business.

The welcome was good. The stay was good, amenities are good. Lovely view. Make sure you make a copy of your booking to get into the gate. The gas heated showers...they are a real art to get right!