Residence Inn Boston Dedham

Completely disappointed with room I would say for a 3star hotel I was definitely over charged the room was $320 for the day and because I needed and early check in. Was charged another $140. Paid $460 for one night Wasn’t even told that at check in found out when checking out. Definitely would never come back. I guess being a Bonvoy member with 57 stays last year alone doesn’t get you better rates

The team is super nice. The lady at the breakfast, just everyone. I like the room as It is a one bedroom. Super spacious and I really have enough space. Utensil for cooking is also there. But I if you would like to enjoy some restaurants, just walk over to legacy place, a 5 min walk and you will find plenty of those.

As I was stepping on the plane to begin the trip (2 days before my reservation), ******* sent an email that the hotel was not going to honor the reservation, despite having already paid for everything in full two months ahead of time. Their proposed solution was for me to stay in another hotel 10 miles away, which was not possible for my plans. Finding a last-minute hotel with any availability in the same area and at the last minute cost me an extra $200. In their world, it is apparently money, not the customer that comes first.

My bed and room has bugs with pinchers in it, hair on the floor, hair on the mirror, hair on the vanity, bottle caps on the side of the bed, change on the carpet, towels rolled up along the window, and dust bunnies in corners. Dirtiest place I have ever had to stay in. Manager on duty not authorized to refund me or cover a room at a nearby hotel. Worst hotel I have stayed in around Massachusetts. Avoid this dirty hotel.

From check in to departure it was easy. Clean property. My only complaint is the sofa bed was so squeaky it woke me up every time I rolled over. Pool was decent, breakfast was plentiful and had a great selection.

Was promised a Baby Crib - at check in was told sorry there are none…. Staff couldn’t have been less concerned - will not stay again

Unfortunately, this was my most disappointing Marriott experience in roughly 20 years being a loyal Marriott customer. This was the most poorly maintained and staffed property I've ever visited. While the room was clean, it needed maintenance. The toilet handle consistently stuck open, the fan in the bathroom had a mind of its own and the windows didn't lock (on a first floor bedroom this matters). To top it all off, hot water is not always working. The front desk staff and their leadership are completely disengaged and disinterested hospitality. When I checked in, they staff took no note of my Marriott rewards status and placed me in the least desirable room in the hotel, 1st floor, closest to the freeway & directly next to the stairs/entrance. This is the room you give to non-rewards customers, not those who have hundreds of nights stayed. When I spoke to the front desk about the maintenance and hot water issues, they blew me off. I shared my concerns in a survey and the manager wrote me an email outlining that she'll talk to leadership about my concerns (isn't she the leadership) but she hopes to see me again in the future. Their is one BRIGHT SPOT. Their breakfast spread (included in the cost of stay) is hosted by an elderly lady who clearly takes pride in her work. The fruits were fresh, the scrambled eggs were light & fluffy, the coffee was fresh (from clean urns) and the entire area was immaculately clean. Additionally, she is incredibly engaging and enjoys chatting with guests. I tipped her after my week in the hotel and hope you will too - she deserves it!