聖路易斯阿諾伍德斯普林套房酒店(WoodSpring Suites St Louis Arnold)

Both the person that checked us in and the person that checked us out were super kind and friendly. I wish I knew the name of the person that checked us in. We had no idea what we were doing when we checked in and she was so patient and kind while walking us though it. Heck! Even the guy who explained parking to us was super nice! Kuddos, Chicago.

Loved it plain and simple

Fire alarm kept going off.. Staff were BEYOND rude.. very intimidating, almost threatening. When I called to attempt to assist my young adult daughter, he (staff) refused to give me his name, then hung up on me. Took the security guard and went to my daughters room demanding to know who just called, and told her to tell me NEVER to call him again. My daughter was in tears and afraid to leave her room to exit the hotel. I have requested a refund as she finally did leave from a back exit.

One of the worst experiences I've ever had the air conditioner didn't work it smelled like pets all through the place not only did the air conditioner didn't work in my room they did not have the air going in the hallway so it made the pet smell even worse when I came out to see what I could do about the air conditioner not working the armed guard I said guard like whoa never had one of those before and they say it's a city ordinance but it really isn't because none of the other hotels in Arnold have armed guards been to everyone of them and then they tried to play like I'm stupid like I don't know how to use an air conditioner requested a refund and was denied actually she hung up on me

I had booked & paid for my stay through *******. But, for some reason, the payment seemingly did not post in the hotel's computer. So, when I arrived, I was told that I would need to pay again at the desk- not only the advertised price on *******, but an extra, non- refundable $50.00 ( tax) pet fee NOT originally advertised on their ******* write-up. I was also asked to pay the $5/per night fee for the pet, but this I WAS expecting, as that fact was included in the hotel description. The night clerk suggested we call ******* to correct the matter of my payment which had posted on my credit card, and the ******* attendant on the line was both pleasantly & quickly able to solve that matter. I then paid the $55 separately and was finally able to be issued a room key. After three long days of driving across the country, this was not exactly a good start to the relaxing evening I had been looking forward to since booking these accommodations earlier in the day.

The staff were friendly and the room was pretty clean. Maybe needs some updating as far as furniture and kitchette but other than that a pretty good stay.

Bugs!!! Everywhere in my room! The bed, the floor, the wall, the counter. It is also RIGHT by a major highway so its LOUD all night. Hair in the sheets that were not mine. 2 positives is staff is friendly & also walking distance to grocery & other shopping. Bed was ok. Firm if you like that

We went to the sprint car races and came home at 2am and as per usual we were pretty dirty from the races, all we wanted was a warm shower and the best we got was cool water and no shampoo. I don’t ask much from hotels as I’m only there a few hours to get a little rest and move on all I want is some climate control, a comfortable bed and a clean shower that puts out proper temp of water and a small bottle of shampoo/soap bar. For $150 your property should be able to deliver that.

The staff were fantastic. the rooms are a bit dated but very clean