孟菲斯 - 南海文希爾頓歡朋酒店(Hampton Inn Memphis/Southaven)

My visit here tipful very satisfactory. But this visit was different my toilet was leaking and there wasn’t anyone there to fix it and no other room available.

When we arrived to the room and turned on the lights one of the lights was flickering on and off. When we alerted the front desk we were told the engineer doesn’t arrive until 4 pm. We assumed someone would come after 4 pm however no one came. Also, the carpet was wet near the window in the room. It rained during my stay so I believe water was seeping in from the window.

I booked with orbitz 125.29 . When I checked in , hotel system is down . They said didn't see my booking . They tried to check me in by other reservations. Finally , system back . They found my check in reference with Orbitz, but still charge me 147.40 . The manager said they will refund but it still charge me . I contact Orbitz, representative call Hapmton and the manager said I book the reservation through their website . But I never did . So I need Hampton refund 147.40 for me . Your system down cause so many problem to me and said I book with your website. It took 20 minutes for that checked in . Horrrible

The wall unit for temperature settings did not work well. Difficulty in making changes. Bed was comfortable but the pillows were flat and not supporting of my neck and head.

Made two requests to have my HVAC repaired in my room and nothing was done during my 5 day visit

The first room we were in had no lights when they put the light bulbs in it was like a strobe light. Thank God I'm not epileptic or it would have sent me into a seizure. The second room we were in was filthy and hot as hell. Couldn't get it to cool down in the room. Would never stay there again nor would I ever recommend this hotel. This hotel is crap

It is a very nice Hotel, a lot of stores & restaurants, it was very clean the lobby very good smelling. Staff is very nice. Area is safe!!! No major issues, I will stay again. What i did not Like: No microwave in the room, Poor Lighting in the room, Room service did not do a good job left my bed undone, nothing was preventing them from doing so. Room can use some updates as far as the Bathroom sink. Also there were no bins to take trash.

The property badly needs some TLC. Breakfast, however, was very good.

Front desk was exceptional. Great hotel. Will definitely recommend.