As a seasoned traveler who always reads these reviews before booking, I ought to know better when several negative reviews have unprofessional responses from the hotel management. I typically would never book there. However, I forgot to read them in this case and it would have been a sign of things to come during my stay for sure. We requested a larger room upon check in as ours (an attic room) was so much smaller and much darker than it appeared on the site. My husband was ill and we needed more space for him as he was going to be in the room much of the time. We had been traveling for a month, so we had more luggage than that room could accommodate. I was told I could see a larger room the next morning if I came to the front desk at the check out time for others. Noon. I did that and was told the manager would not let me see a room until 4 pm when it was clean. I explained the situation to Kristina at the front desk (who is not empowered to do anything, sadly) and she told me there were only a few rooms to show me but that her manager would not allow me to see them until they were clean. I explained that I needed to get on with my day and get my husband settled-- I was happy to see through the mess and determine if it was large enough. The manager, a woman who is also the chef, appeared and had to be the rudest woman breathing in Croatia. She should not be dealing with the public under any circumstance. I won't go into the level and details of her commentary and iciness, but I sat at the front desk for hours waiting and asking if they could perhaps clean these few rooms first since they knew I needed to quickly look at them. Finally, my ill husband came to the front desk and Kristina must have felt sorry for him because suddenly the room was free to look at! This ordeal took most of the day. My husband had to move all the bags to the room himself and get back to bed. Other notes: This hotel is far off the beaten path from the city center, so prepare to walk quite a bit. The hotel food is barely average. There are not enough lounge chairs at the smallish pool for everyone to have a seat and the drink (cocktail) menu is incredibly limited. The staff do not smile much, for obvious reasons, with the bright exception of the most extraordinary massage therapist I have ever encountered-- Bogdana. Amazing massage in spite of the slamming dishes from the kitchen behind the one massage room. She had to ask them to quiet down multiple times. I felt bad for her. There are amazing places to stay in Hvar and this is not one of them. Choose another.
翻譯