RrosemF5323JMThe hotel is beautiful, quiet, and tranquil, with the added convenience of being very close to the airport, making it easy to avoid traffic and catch your flight. The staff, particularly Mr. PrinceWill and many of the front desk and dining staff, were polite and deserving of a 5-star rating. They deserve a huge raise. However, I can only give 4 stars due to an unpleasant encounter with a rude staff member when our AC wasn’t working. He initially blamed us for the issue but later brought a portable AC and apologized. Unfortunately, by that time, we were already tired and preparing to sleep in the heat since we had an early flight. The night managers could benefit from some customer service training. The food was generally good, though my sister did get sick from something she ate. Thankfully, she recovered, and the dining staff did apologize. The rooms are great, and on our return, we were fortunate that the AC was functioning better, though they still brought us a room AC to help with the heat. Overall, my experience was positive, but I'm not sure I would stay here again. I might explore other options Lagos has to offer.
訪訪客Spacious rooms and quite clean. Very helpful housekeeping staff. Dirty water in the swimming pool. At the reception they are a bit too slow and a bit too shy, but always trying to satisfy any requests. Food in the restaurant is always the same and not particularly impressive. The most of the time they take very long time to deliver in the room, or just need a very long time to take your order. Actually if they are busy doing some paper works, they ignoring you util you don't request attention. Definitely they need to improve their customer service. Pay attention to the dirty tables keep the terrace organised and be more efficient. We want to thank the new joiner for his different service Mr. Omo, you are the best