蘭花帕薩羅斯果阿 - 僅限情侶度假村位於貝瑙利姆,靠近海灘,距離瑪麗亞廳和果阿奇特拉博物館不到 5 分鐘車程。 此酒店距離柯爾瓦海灘 2.8 英里(4.6 公里),距離瑟爾納巴提姆海灘 1.6 英里(2.6 公里)。享受室外游泳池等度假設施,或者到花園欣賞美景。此酒店的其他特色包括免費 WiFi和禮賓服務。您可以去酒店的Tipsy Sparrow餐廳享用美味餐點,這裏供應午餐、晚餐和早午餐。也可以待在房間裏,享受部分時段客房送餐服務。每天 06:30 至 11:00 提供收費的自助式早餐。特色服務/設施包括乾洗/洗衣服務、24 小時前台服務和多語言服務。酒店提供免費自助停車。57 間空調客房定能讓您在旅途中找到家的舒適。提供衛星電視,可滿足您的娛樂需求。私人浴室提供免費洗浴用品和拖鞋。便利設施包括保險箱和茶具/咖啡用具;而且每天提供客房服務。
「I am writing to formally express my disappointment regarding our recent stay at Orchard Passaros.
Upon arrival at approximately 12:30, we were informed that our booking could not be located. After waiting around 20 minutes, the reservation was eventually found. Unfortunately, the gentleman at reception during this time was unfriendly and appeared quite miserable, which did not create a welcoming first impression.
We were offered a complimentary drink while the issue was being resolved, which was appreciated. The gentleman who served us was polite, professional, and very pleasant. We were then shown to our room, which initially appeared to be very nice.
However, later that evening we experienced significant issues. The room was unbearably hot, as the air conditioning did not seem to cool the space effectively. Additionally, there was a sensor system whereby any movement in the bed activated the bathroom light and extractor fan. This repeatedly disturbed our sleep.
We reported these problems to reception. A maintenance staff member attended and resolved the sensor issue in the bathroom. He also stated that he had lowered the room temperature; however, the room remained extremely hot and uncomfortable. Despite further attempts to fix the issue, there was no improvement. After approximately an hour of ongoing disruption, at 2:00am we felt we had no option but to leave the hotel.
The manager’s response at this time was extremely disappointing. He was rude, dismissive, and repeatedly laughed during the conversation, which we found highly unprofessional.
Furthermore, the pool area was not as advertised. There were only two sunbeds available, and on one occasion a guest reserved one all day by leaving belongings on it, even when not present. Overall, the facilities and restaurant did not meet the standards described on your website.
We are extremely disappointed that our experience did not reflect the expectations set by your online description. I would appreciate your response to these concerns.
Yours faithfully,」