Bad management doesn't respect guest. Room much smaller than advertised.room smells like cigarette smoke also towels smell like cigarette. Breakfast cheap quality. Eggs smell rotten, I couldn't eat them.
翻譯
訪客
入住日期 2024年6月
其他
10.0/10
傑出
發佈於 2024年7月6日
Misafirperverlikleri harika. Odada teknik bir sorun oluştu ama hemen teknik servisleri gelip sorunu çözdüler. Taksim meydana çok yakın. Kahvaltıda çok çesit var . Temiz sıcak bir ortam . Fiyat ve hizmet olarak diğer otellere göre çok daha iyi.
It's a good hotel but can become the best if they give some more attention in service respect and care ..waiters and receptionists are good and bad .some have bad attitudes some have good attitudes .Their breakfast is just ok .I can't find half fried eggs which is shocking for me but thanks to the manager he managed it in some time .I request they should add Pakistanis cuisine in their breakfast and dinner menu because many come from that part of the world .give some manners education to staff and all management .money is not the only thing in the world .your attitudes and services counts .
翻譯
訪客
入住日期 2024年8月
與好友旅遊
2.0/10
發佈於 2024年9月19日
The hotel’s facilities are extremely outdated and of very poor quality. The windows couldn’t close completely, and there were several long hairs on the bedsheets. Even when they brought new ones, they were still covered in various stains. The towels had an indescribable yellow mark on them. When we turned on the air conditioner, it blew out a horrible smell that was suffocating, so we had to turn it off. The breakfast was awful; the fruits were covered in dust, and the scrambled eggs had long hair in them. When we returned to the hotel in the evening, we found that the door opened with just a push, likely because the housekeeping staff didn’t close and lock it properly. The door lock wasn’t working well—you had to slam it shut for it to lock. The hotel claims to be a four-star establishment, which is utterly laughable. This was the worst hotel I’ve ever stayed in. Every word of this is true. If you don’t believe me, feel free to come and experience it for yourself.
翻譯
訪客
入住日期 2024年3月
其他
2.0/10
發佈於 2024年4月30日
The hotel is located in TalimHane neighbourhood, which is very close to Taksim Square and Istiklal Street. TalimHane area is a touristic and safe area and is recommended. The hotel has weak internet and the breakfast is not very detailed. Before the problem happened to my family, my opinion about this hotel was not bad, but a drunk Arab passenger tried to enter our room, and the hotel did not react to this problem, and after a lot of arguing, they moved my room to the upper floors. They transferred my request from the beginning, but they lied to me that they didn't have an empty room. I would like to advise the families that the hotel has no responsibility for your safety, and you should protect yourself if other passengers disturb you. The hotel does not even have a first aid kit.
翻譯
訪客
入住日期 2024年2月
夫妻/情侶
4.0/10
發佈於 2024年3月11日
- Small breakfast area in corner of lobby with very poor choices. (1 kind of sausage, 1 kind of cold bread, 2 types of cheese, no juices, no cornflakes, no pancakes..) Room is very noisy with tiny walls( you can hear every things in the next rooms or street when you want go to sleep) The elevator space is only for 3 people Max. Totally hotel looks old fashioned design. I’ve had experience with 3stars hotel before but believe me, Nova Plaza Park is worst than 3*. + positive: clean room, helpful reception. The hotel location is in a good neighborhood, safe, close to Taksim. فضای خیلی کوچیک صبحانه خوری دقیقا تو خود لابی کنار رسپشن حسابی خورد تو ذوقم. تنوع صبحانه بطرز عجیبی پایین و ضعیفه مثلا نون فقط ۱مدل سرد و بسته بندی شده دارن، یک مدل سوسیس و ۲مدل پنیر، آبمیوه نداره،عسل و مربا و خامه و پنکیک و کُرنفلکس و … نداره. حتی شکر نداره بجاش از این بسته های کوچیک هست که شکرهای داخلش سفت و چسبیده شدهست.(شاید بعد از تورم ترکیه اینجور فقیرانه شده) دیوار اتاقها بشدت نازکه و تمام صداهای بیرون و اتاقهای کناری رو میشنوید. سایز تختهای دونفره ۱۴۰ . آسانسور فقط ۳نفر جا میشن. در کل هتل خیلی کوچیک و قدیمی و خفه ست. من واقعا نمیفهمم چطور ۴ستاره دادن بهش. از مثبتهاش هم میتونم به لوکیشن خیلی خوب و محله ی امنش، تمیز بودن اتاقها و کمک کننده بودن پرسنل بگم.
翻譯
訪客
入住日期 2024年1月
其他
6.0/10
發佈於 2024年2月29日
the hotel has a brilliant location in a pedestrianized street near to taksim square which was very important to me as we had taken our little kid with ourselves and wanted to be near taksim for many reasons. when we arrived in Istanbul in March it was snowing and very cold, i was very concerned that the room may not be warm enough but i was lucky because the heater worked very well and we didnt have any problem. although the room was very small, as i had seen such situation before in another four star hotel, it wasnt a big shuck for me. the price of hotel gives it a good option for passangers and other weak points may not be very important specially for those who want to be outside during the day and jut sleep and take a shower. the bathroom is clean but since i have my own bed sheet i can not comment on the cleanness of bed but bed was small and a bit uncomfortable. the staffs are responsible and changed my room the day after we arrived. all in all, i am happy that we stayed there considering the amount we spent for one week stay in Nova Plaza Park.