堪薩斯城Kansas City Plaza附近酒店

我預訂了這家酒店,因爲我以前沒有住過這裏,想嘗試一下。通用汽車傑夫檢查了我們,並注意到我們的房間已經升級了,儘管它似乎在我網上預訂的房間。他告訴我們要到我們的房間,我們應該走到停車場電梯外面,走到四樓,穿過其他電梯到我們房間所在的六樓。我們對此感到驚訝,很快意識到如果我們直接從我們的房間坐電梯,我們就在大廳旁邊的電梯裏,在那裏登記入住。爲什麼給我們這些奇怪的方向,我們不知道。睡覺的時候,我們發現其中一個枕套上有幹血,被子上還有舊污漬。我們把那些都弄掉了,打電話給前台讓他們知道。他們尷尬地逼我們住了一晚。禮賓服務還可以,但在早上發短信後,我在發短信的時候發短信,說要幫我們把行李拿到我們的車,從來沒有得到迴應,所以我自己聯繫了前台。令人失望和噁心的經歷,並不確定這家酒店值得它的價值。不知道爲什麼通用汽車給出了這些奇怪的方向;難道我們不會再回來了嗎?

This hotel is on the National Registrar of Historic Places and in a historic area of KC. This creates a nostalgic vibe. The hotel gym is adequate and lots of shops and restaurants are nearby within walking distance. Overall I had a great stay.

當地比較好的酒店，因為是商務出差，疫情前就是一直住在這裏。 整體環境滿意，酒店服務也很周到，時隔幾年的再次光臨。

Convenient location if you don’t mind walking a little bit, clean, and friendly service. The city view from our room was spectacular! We loved The Link, which is the glass walkway that goes directly from the hotel all the way to Union Station. Very convenient. Then you can hop right on the KC Streetcar, which is the free trolley that goes all the way up Main Street. We also enjoyed the outside pool located on a lower building’s roof. I wish the hotel offered water for the guests in the lobby or at least a convenient place to fill up water bottles.

非常滿意的一次入住，酒店剛裝修不久，距離union station大約5-10分鐘步行，從車站大門左拐再左拐，老遠就能看到，非常顯眼。前台在2樓，如果晚上太晚到達，需要按1樓大門外的對講機，讓前台開門。幾個前台都很熱情善談，不是超級大都市的酒店就是不一樣啊。早餐跟其它酒店類似，就是很多東西需要自己加熱，很有趣。前台還有一個小賣部，零食大大的有。我的房間是帶微波爐和大冰箱的。房間內的窗戶，需要先打開門口的電源總開關，才可以操作。臨走時讓前台幫我找的出租也很快到達，出租收費合理，很不錯。

第一次入住Hotel Phillips。不會回來。服務和餐廳還可以,絕對不是因爲高價格而狂歡的。 停車不是免費的,18美元可以把自己停在停車場(不遠)或30美元的代客。 房間完全不能接受,我們走進去,有強烈的嘔吐味,我們只是以爲是黴味和舊建築,有氣味發生。我們離開房間吃晚餐等,試圖不讓這一點到達我們。嗯,那天晚上晚些時候我們回到房間,氣味仍然很不幸。我們在牀上試圖放鬆過夜,氣味變得更加刺鼻。意識到氣味確實,VOMIT。牀旁邊地毯上的證據顯然沒有完全清理。我們太累了,無法抱怨和切換房間(我相信無論如何,他們完全預訂了房間)。我們處理了它。這讓我想知道清潔服務如何沒有注意到氣味或更好的麻煩找到來源並清理。 那天晚上完全毀了我們的睡眠。絕對不會回來。整個酒店只是我們期望的。說實話,Motel 8在服務/設施/清潔方面做得更好。

地下停車場停車很方便，結賬時和前台說一下，出車庫時就不收費了。酒店大堂還不錯，客房總的來說比較舊了，不過美國中部城市的酒店幾乎沒有不舊的。房間挺大，空調噪音很大，也沒有停的時候，一會兒吹冷風一會兒吹熱風，晚上基本睡不安穩。訂的是含早餐的客房，最後早餐卻依然要另外收費，也是醉了。前台接待人員素質參次不齊，有幾個女前台根本就是來混日子的，業務操作不熟練，態度也很一般。

We are finishing up a road trip of around 4,500 miles through eleven states. We have stayed at ten hotels, four of which were Holiday Inn Expresses, and this is, by far the worst not only Holiday Inn Express but the worst out of all of them. And, in fact, it's the worst hotel I can remember staying at in a very long time. When we checked in (2 rooms), I found the trash can in the bathroom sitting on the counter. Then my daughter called saying that there was something sticky all over the nightstand in her room and when she tried to call the front desk, she discovered that the phone didn't work. She also found popcorn on the floor in the room. She called them on her cell phone, and they said they'd send someone to clean and their excuse was that they were undergoing renovations. How in the heck do renovations impact the cleanliness of a room?About that time, the fire alarm went off. We were in the lobby, so we went outside and waited. Eventually the alarm stopped. We went inside and got in line to ask for a new room for my daughter. There was one lady helping a line of customers while some guy ran around like a chicken with its head cut off accomplishing nothing. After a while, he went to the other computer at the front desk, and we were able to talk to him. I found out later that he was the General Manager which I would never have guessed from his obvious lack of leadership ability or composure. We explained to him the situation and he said he'd sent someone to clean the room (Shouldn't that be done before the room is turned over to a customer?) but that the phone couldn't be repaired until Monday because Maintenance wasn't available on the weekends. He told us that we could have another room or could cancel the reservation. I though he was very condescending and rude. We opted for another room and then he told us that it would be on the fourth floor (dirty room was on the second floor) and that we'd have to carry our bags up because the elevators wouldn't work until the fire department got there and reset them. (I heard him later telling the firemen that arrived that he'd silenced the alarm. Shouldn't it be the fire department that makes sure the building is safe and gives the green light for people to reenter the premises?) We told him we could handle getting the luggage up the stairs and that we'd like to check out the new room. He gave us a key and we did so and found it to be satisfactory although the remote for the TV didn't work. (In the old room, the back of the remote was missing.) In my room, I later discovered that someone had written in pen on the arm of the sofa, an outlet was black from some sort of electrical issue that apparently caused arcing and the sink in the bathroom drained ridiculously slowly. Apparently housekeeping doesn't report maintenance needs to management or maybe they do, and management just doesn't address the issues??? As far as breakfast service, it was by far the worst of any Holiday Inn Express we stayed at on

The staff is unhelpful and not familiar with the software at the hotel to manage rooms. We are with a wedding party. My wife and daughter called the day before to discuss with staff that we wanted to have our rooms close. We should been more specific that close was narrower than in the same hotel. We are on separate floors. I mean even a sticky note by the computer would have worked. Room is nice and clean. Just don’t expect the staff to be helpful and be able to understand simple questions or requests.

Room smelled funny yet spacious. Even though it said breakfast was included all they had was bread and butter, some muffins, and coffee. Hotel is located near Airport and with short distance.