Having booked a studio cabin for 2 nights it wasn’t until we were handed the keys to the wrong unit that we realised Top Ten had changed our booking and not advised us in advance or at check in despite taking the payment for the unit days previously. We’d booked an elevated unit with sea view in a quieter more private location. We had stayed in this unit before and had chosen it specifically On check in we were handed the keys to a unit in the centre of the site with an outlook onto tarmac, buildings and the dump station. (See photos of the vistas from the decks of both preferred and alternate units attached) No advance notification of this change in booking had been forthcoming from Top Ten No reason has yet been provided as to why our booked and paid for unit had been given to other guests. When queried with the manager the response was derisory. You could and should have done so much better. We were advised that the change was an “upgrade” and that nothing else was available for the first of our 2 nights. On the 2nd night we were offered another sea view unit, however this would involve us moving and for an additional charge of $130. I will not be returning to this site, and this has been the only disappointing experience with our accommodation in this 6 week holiday to New Zealand, and was very much the low point in an otherwise fantastic visit to this part of the world.
46 評價