桑給巴爾蒂基坦棕櫚精品酒店

Tikitam Palms Boutique é fabuloso! Se você busca uma experiência 6 estrelas e realmente exclusiva em Zanzibar, Tikitam é a escolha perfeita! A localização e arquitetura do hotel são lindíssimas, o ambiente é silencioso e relaxante e o atendimento é excepcional! Fui maravilhosamente assistida por todos os funcionários com quem interagi no hotel. O staff é super simpático, atencioso e gentil. Você percebe um interesse genuíno de todos em proporcionar uma experiência memorável ao cliente. As refeições são simplesmente fabulosas! O chef do hotel é digno de uma Estrela Michelin hehe! Quanto talento e expertise! Na última noite em que ficamos no hotel, fomos surpreendidos por um jantar exclusivo para meu marido e eu, em uma área reservada na praia do hotel à luz do luar. Simplesmente inesquecível! Muito obrigada à equipe Tikitam Boutique Hotel! Jamais esqueceremos o quanto vocês nos fizeram sentir especiais ❤️

The aim with our stay was to rest and relax and have a 5-star experience on Zanzibar. We have visited the island before, also in the Kiwenga area. Since being a Boutique Guest Owner myself, and my travel companion (son) having worked for top-rated Hilton’s and Seasons Resorts across EMEA, we very well know the requirements for meeting the star grading and the standards that need to be met, for a property like Tikitam to present itself as 5-star and for the apparent reviews and awards to be justified. Unfortunately, the complete opposite of what was expected, was offered, and our experience was nothing short of horrible, even now post check-out. WRONG ROOM TYPE: We specifically booked a twin room, and the hotel confirmed our request (via Agoda). Instead, the room had only a King-bed which we had to share. Reception / check-in staff was not even aware of the confirmed request, so it remains a mystery who then actually confirmed the room type. It was a huge discomfort for, and disrespectful towards me and my travel companion, to not have the room type we specifically booked and had confirmed. NO MANAGER, DUTY MANAGER, 2ND IN CHARGE ON PROPERTY There was literally no one on the property who could assist when we wanted to address our concerns. We had to wait 30 mins because in the reception area, where no one was present, and there is only a bell to ring. The in-room phone doesn’t work, so you cannot call the front desk or anyone from the property for that matter. And there is nearly no mobile signal. The only “manager” we could speak to, was Gertrude who is apparently the reservation manager, and based in Stone Town, about an hour away. We never met her, and only spoke on the phone via the receptionist. Cancellation & Refund Based on our experience, and the extensive list of shortcomings and sub-standard offerings (mentioned below), Getrude mentioned the entire booking would be cancelled from the Hotel’s side, and that we would be refunded in full. The only charge we would need to cover, would be the $5 per person Tourism Tax, which we paid in cash upon leaving. My son and the receptionist were also present when Getrude confirmed the cancellation conditions. There was no question about any “cancellation penalty” etc. – since all charges would be waived by the hotel and the hotel promised to send a confirmation email, to avoid any further confusion, which they did not. However, when I enquired through Agoda, apparently the Hotel went back on their word, did not initiate the cancellation as promised, demands a one night stay cancellation penalty and in fact no-one from the hotel contacted us directly after leaving. So you can imagine, not just having the bad experience at the hotel, but there is no care given even afterwards and severe dishonesty. We had to pay our own taxi to get to Kiwenga and find another hotel that could accommodate us (in peak season), and now this ongoing dispute and lengthy emails and messages regarding the stay is spoil

Wir haben 11 Tage unserer Flitterwochen im Tikitam Palms verbracht. Da die Anlage nur aus 8 Bungalows besteht hatten wir immer unsere gewünschte Ruhe Die Anlage hat den Charme einen verwunschen Paradieses. Die Lage am Beach ist einsam. Der Service war sehr auf den Gast zugeschnitten. Der Koch (Captain) fragt nach Sonderwünschen und Unverträglichkeiten. Der Mitarbeiter am Pool bietet einen eine Wanderung zum Riff an (unbedingt machen). Sehr nette Massai bewachen das Gelände. Badeschuhe nicht vergessen da die Korallen im Wasser sehr spitz sind. Es ist ein Paradies wer Einsamkeit und Ruhe sucht ist hier genau richtig..

Nous sommes arrivés hier dans ce petit hôtel, c est un paradis. Les chambres sont spacieuses et sublimes, très propres et confortables. De plus l hôtel n étant pas complet nous avons été surclassé dans des villas. Tout simplement magnifiques. L emplacement est parfait pour ceux qui aiment le calme car un peu isolé et éloigné de la ville. Le personnel est au petit soin et met tout en œuvre pour nous faire plaisir. L hôtel est très sécurisé, mon compagnon a même oublié hier sa sacoche en bord de plage, un massai chargé de la sécurité lui a rendu ce matin. Le restaurant est parfait, nous avons mangé de la langouste à volonté au repas du soir. La réception c est occupé de nous trouver un guide francophone pour nos excursions de demain et après demain. Je vous recommande vraiment de venir y séjourner.

蒂基塔姆棕櫚酒店是桑給巴爾情侶度假的絕佳選擇！房間漂亮又舒適，有一個大浴室和一個可愛的門廊，可以在清晨日出時喝咖啡。服務很棒；每個人都很友善、樂於助人、細心。廚師準備了美味的餐點和精美的擺盤。水療體驗是一種額外的享受！愛過，愛過，愛過一切！

這個地方絕對是熱帶天堂。在海灘放鬆和享受並親近大自然的最佳選擇。你會感受到這種令人驚嘆的氛圍，就好像你住在一個可愛的叢林裡。管理層和那裡的每個人都非常熱情地歡迎。食物很棒！我們吃的是半食宿，我們在那裡吃到了最好的早餐和晚餐，有多種選擇。我下次在桑給巴爾度假時肯定會回到蒂基塔姆棕櫚酒店。