哈爾馬克酒店及套房(Hallmark Inn and Suites)

Found the hotel website. I did reserve two rooms for two nights. This location seemed to be pretty good according to the website and pictures provided on the site. The website is false advertising and is lying about the room conditions. The site showed a three-star rating. Being the most generous it would have been at best a half star rating. When I arrived, I paid for the two rooms and then went to unload luggage. Upon entering the rooms, I found That the first rooms door could be opened just by pushing on it due to the fact that it had been kicked in and the door frame had been ripped out and a poor attempt to repair at some point. Upon entering the room I noticed that the room was old (that in itself is not an issue) but the fact that the room was in poor condition. The room smelled very musty and of old stale cigarettes. The bed was made, but the sheets were dirty as there were smudges and did not appear to be clean. The Bathroom was not in good condition. Were the old tissue boxes would had been were ripped out and the facing of the counter had been torn off. The carpet was in bad shape. The curtains were in bad shape. The lighting was poor. All in all the rooms were nasty. The second room I looked at was in the same condition. The area of the rooms I had been sent to did not seem safe. The second room was in the same condition. The doors could be opened just by pushing hard on them. Also there were many renters that by all looks were long-term customers, one seemed to be running her business out of her room. Two extremely intoxicated men were just going in and out of rooms. We did not stay and did not even unload our vehicles. We did not use the rooms at all and just left and ask for our money back and was refused. I would not tell anyone to use this location.

Tub wasn't working properly, the room was in very bad condition and we only had two very very old shower towels with holes on it. The laundry room was really dirty and out of all the washer and dryer machine there was only one o two working..

The room is nice and clean. The staff is amazing and considerate. Thank them they deserve it.

older motel. no single rooms available. ended up with a double that looked like housekeeping forgot to clean.

bug bug bugs bugs bugs bugs nasty ass place i did not sleep

We asked for non smoking, king. We got smoking, double bed. It was dirty, ripped carpet, roaches, no towels or soap. Disgusting!

I liked the prices and the friendly staff. What i didnt like is that the room really wasnt clean and the shower head and drain needs to be fixed in room 122 before u let anyone else stay in that room other than that the room was good and the staff is good.

room stank and was rundown with decor from the 70's. thermostat didnt work no safety latch on door

O.G. Hotel in Killeen, but the standards are way too low.