格拉明 - 伊斯羅泰尊爵酒店(Cramim by Isrotel Exclusive)

*English Follows* ביקרנו במלון בראש השנה, אמא שלי ואני. המקום מאוד מטופח ואסתטי, וניכר שהוקדשה מחשבה רבה בעיצוב. הכל נקי, הגינות מתוחזקות, העיצוב הפנימי בטוב טעם. גם החדרים נעימים. הנוף מחלונות החדרים יפה, אבל מהחדר שהיינו בו אפשר היה לראות גם מנופים וענייני בנייה לא גמורים מהשכונות במרחק, שקצת פגמו בפסטורליה (אם כי זו לא אשמת המלון). השירות יוצא מן הכלל, כל שאלה נענית ואפשר להרגיש בנוח לפנות בכל בקשה, כולם מסבירי פנים ומסייעים, מקצועיים ונחמדים מאוד- במיוחד ג'ייקוב המקסים ועינת מנהלת החנות. במלון יש בריכה פנימית ושתי בריכות חיצוניות, ג'קוזי וסאונה- כולם מתוחזקים היטב, נקיים ונעימים. יש חדר כושר וסטודיו ליוגה צנועים למדי- בחדר הכושר יש הליכונים ואופניים אבל אין הרבה אופציות למי שמחפש.ת אימוני כוח. קומת טיפולי הספא שקטה ויש בה כורסאות, תה חם וקר ומוזיקה מרגיעה, ויש מגוון טיפולים שהספא מציע. ארוחת הבוקר במלון מצוינת, מגוונת, והכל טרי וטעים- סלטים, גבינות, חביתות, פירות, מאפים מתוקים, פשוט נהדר. בארוחת הערב יש מגוון של בשר ודגים, אבל מנה עיקרית טבעונית יש רק אחת (נקודה לשיפור- להוסיף עוד היצע של אוכל לא מן החי בארוחת הערב). עם זאת, רוב הסלטים ומנות הצד כן מתאימות לצמחונים וטבעונים, ומהם יש מבחר. המיטות בחדרים נוחות מאוד, ואפשר לבחור כרית מיוחדת מתפריט כריות. החדרים מאובזרים בכל מה שצריך ואפילו חיכו לנו בחדר עוגה, שוקולד ומטהר אוויר חדש ארוז. נהנינו מאוד מהשהות במלון ונשוב בעתיד! ... My mother and I stayed at Cramim hotel during Rosh HaShana holiday. It's a highly aesthetic and beautifully designed place. Everything is clean, the gardens are well taken care of, and the interior design is of a very high level. The rooms are cozy too. The view from the room's windows is pretty, but our room faced some unfinished construction from the neighborhoods around, which was a pity (but isn't the hotel's fault). Service is absolutely excellent, every question is answered and we felt comfortable to ask for things, everyone is friendly, helpful, professional and nice- specially Jacob, who was particularly friendly to us, and Einat from the shop. The hotel has 3 swimming pools- one inside and two outside, a hot tub and a sauna- all well maintained, clean and cozy. The gym and Yoga studio are quite modest, the gym is equipped with bikes and running devices but not with much equipment for strength exercises. The spa treatment floor is quiet and you will find there armchairs, hot and cold tea and relaxing music. The spa offers a variety of treatments too. The hotel's breakfast is excellent, diverse, and everything is fresh and tasty- salads, cheese, eggs, fruits and sweet baked goods, absolutely fantastic. At dinner you will find a variety of meat and fish dishes, but only one vegan main course (I suggest as an improvement to offer more vegetarian-vegan dishes at dinner). However, most salads and side dishes are suitable for people who don't eat meat, and you'll find a variety of those. Beds are very comfortable and you can even order a pillow from a pillow menu. Rooms are well equipped and we even received a little cake, chocolate and a new air diffuser. We enjo

We came with amazing expectations… and I was disappointed. The pool and spa and massages are excellent however… The food looked amazing but it was nothing out of the ordinary. The staff were slow and despite being friendly , they took ages to bring drinks etc. the front reception again friendly but provided wrong information. Mohammed was extremely helpful at the front desk after as was the manager but we were not the only ones who felt like that. To keep the standard of what is meant to be a top exclusive hotel they must improve food and service. To be honest.. I really would choose other places over this until they get back up to what seemed to be fantastic a while back.

Let's start with the good things. This is a superb hotel in the most exclusive line of hotels in the country. Weather is also awesome as you're in the Jerusalem area. Our room was spacious, well equipped with everything you need. Very large bath and the complimentary water was also good. Food is top tier. We enjoyed our meals. We were on a half board plan and it was the right choice. I would like to thank Erez specifically for his amazing quality of service. Some bad things : At night, the reception area plays some obscure music. The receptionists said they had no control over it. It was the same song for 2 freaking hours. Take that into account and give your employees ways to change this! We heard that all the way to the 5th floor. When we first arrived to our room it smelt a bit bad. This was changed quality though by the room maintenance team. Also, the prices at the pool for food are astonishingly high, even by Israeli standards. I will recommend this hotel to everyone though.

Ok so the hotel is not a bad one, I'll start with that. But for sure it ain't worth the excessive sum they charge for staying here (considered as a top notch hotel in Israel - NOPE). It may have been one of the best but that was 5-6 years ago. You can see the signs of wear in the room as an example (see pics from the shower). Also who is the dumb designer who thought using stinky shower curtains that sticks to your body when you shower?!? Also water takes ages to drain. Guys - maintain your hotel if you want to maintain your rating!

Piscine non chauffée Le bar du midi désastre service déplorable Rien dans les assiettes Prix excessif Le petit déjeuner et le dîner excellent À profusion les serveurs sont gentils et efficaces Suis déçu de mon séjour Ce n’est pas à ce la hauteur du prix que j’ai payé