I don’t often write reviews, but always use them to make choices when looking to stay here. I booked this hotel to stay at for my son’s 10th birthday in January 2024. The room I booked was no refundable, but having read reviews I was happy to take the risk. 2 hours before we were due to travel there we received an email to say that their pool was closed due to unplanned renovations. Let’s be honest, this is the hotels only real selling point and the whole reason I booked it in the first place. Disappointed, we had no choice but to travel to the hotel to discuss things with their team in person. Arriving at the hotel it was a mess, almost looked derelict. Whoever took their hotel photos needs a pay rise, put it that way. It was clear that the work wasn’t unplanned, and in fact had been going on for some time. Letting guests know on the day they travel is obviously a ploy to prevent confrontation. We were told that we had the use of a pool at their sister hotel, 15 minutes away by shuttle. This runs every 2/3 hours. Not the fairy tail birthday I had in mind for my son if I’m honest. To compound things, the hotel refused to refund me my money and I had to pay again to stay at a hotel that was able to provide the facilities it promised. Looking back at the hotel, there were clear signs. They haven’t had a positive review since 2021, that tells its own story. If you are thinking of staying here, please don’t. You will end up disappointed as we were
Great Boutique hotel in Chaweng. Excellent value. The room were sparking clean and has everything one needs including beach towels and umbrellas. There is a pool but not gym which is fine. It is centrally located. The breakfast is OK but sufficient. Had a quick dinner meal one night since it was raining and had a long day and did not want to venture out to the many restaurants in the area. There was no one else so we did not have high expectations but the meals were excellent and my friend raved about the drink he got. The entire staff were excellent and so kind. Front desk were efficient and warm. The concierge had GREAT recommendations on tours. We took all the ones she recommended and were not disappointed. This part of Chaweng beach is OK. Not a swimmers beach, more of a just a dip in the ocean place. I was not able to take advantage of the Kayak but did that anyway on one of the tours we took. I love Samui and will definitely return and if staying in Chaweng will definitely want to be at The Stay again.
The Mercure Samui, is hands down one of the most spectacularly positioned hotels on the beautiful Chaweng beach. At just one year old it is also the most beautifully landscaped and furnished of the many hotels we have been so lucky to stay during our travels. The team who maintain and care for the hotel and clearly understand the importance of guest services is outstanding. From the wonderful management of Nat and Nina, to their beautiful staff of whom there are too many to mention and the amazing reception team of, Sira, Bella, B and Daris, there was nothing that they didn’t do to make our stay as perfect as possible. We wish we could name them all. Everyone was wonderful! We had planned a seven day stop over here on Koh Samui as we came to the end of two months travelling in Europe. We chose the Mercure and Koh Samui on a whim as hopefully a restful place to unwind. We couldn’t have asked for more! We only wish we could have stayed longer! The breakfast each morning was a buffet with a chef station for selecting items that could be made on request. The restaurant team at meal times and at breakfast was cognisant of my wife’s gluten intolerance and catered for her with excellent alternatives. They were brilliant! We had not considered a return to Koh Samui before our arrival but all that has now changed. We will indeed return to the Mercure for the pure joy this wonderful hotel provided us during our stay. The beach is one of the cleanest and calmest of the beaches we have visited in Asia. Travel too and from the Samui Central mall or down to Lamai is inexpensive and extremely well serviced by small buses that pass by the hotel at least every five minutes and cost just 100 THB. The rooms are beautifully furnished as you would expect from such a new hotel. The beds very comfortable and the bathroom excellent. A fabulous shower! We stayed in pool access room, 2005. It was a real treat to be able to walk into the beautifully clean and well appointed pool whenever we felt the need for a refresh. Access to the pool and the beach was easy from all rooms with plenty of shady deck chairs available. The three bars, on the beach, in the pool, on the rooftop of the restaurant, offered happy hour times that varied between venues. As you can see from this review, we loved the Mercure on Koh Samui. We are already planning a return visit!