普蘭尼阿瑪塔酒店(Pranee Amata)

When we arrived the owner we had booked a room for 2 adults 2 kid that according to agoda had space enough. There was no understaning from pranee and they claimed that the hotel couldnt be booked through agoda (!!!). The hotel is advertised as family friendly - but has no cot (that could have solved the problem. Hotel then Said we could pay over double price for larger room. We then agreed to cancel booking. This was the worst part. Room was booked non refundable- and the hotel kept saying i had to cancel myself. I had to spend 3 visits and several conversations where pranee kept several Lise. I Think they wanted to stall process and take my Money. In the end i had to sit in their systems to figure out myself what to do. Such a bad experience and staff at pranee

Recently Stayed here at Pranee Amata Hotel for almost 1 week whilst travelling round Thailand , read mixed reviews online but decided to book, through “***********” app as looked alright in the pictures. I arrived at the hotel and checked in at reception, staff seemed very pleasant but hotel was very quiet, was shown to my room 415, which was not in the main hotel block, but a short walk from the hotel in a separate block overlooking the hotel. The entrance to the block was dirty, messy and was guarded by two dogs who were not always friendly, especially of an evening. Room was very basic, TV didn’t have a signal and shower was cold most days but the room did come with Air Con and private balcony. Second day here I walked to the pool to find it shut, all doors leading to the pool were padlocked, so I went to reception and asked if the pool would be open for the upcoming days of my stay, but was told it would remain shut until the hotel had more guests, to warrant opening it. Breakfast was included with my stay, but unfortunately most mornings I could not find anyone or any food available in the hotel. The cafe advertised by reception was always shut. I did ask at reception, to be told that they did not have enough staff to open it and the hotel only had a 14% occupancy, so would remain closed. Hotel staff did manage to clean my room and leave me fresh towels and bedding, so at least this was something. But quite honestly, this hotel seems to be suffering after the covid pandemic, with staff shortages and the owners trying to cut costs where they are able to. I eventually cut my trip short on Koh Tao and checked out early. This hotel is not as described in my opinion, but if your looking for a budget stay, then this would be ideal. Ended up moving across the road to “Sairee Hut” and this was a much better standard with breakfast and a pool that was always open lol

Have stayed at this hotel on several occasions before, each stay has been more disappointing than the last, the pool bar is never open, so should not be advertised anymore, the pool is used everyday by dive schools doing scuba lessons, dogs barking all night. Don't think we will use this hotel again.

What makes this hotel stand out is the staff! After staying at many hotels in Thailand, this one stands out for an accommodating , friendly & memorable experience. I had stayed in a few around Sairee, this was in a perfect place where it was quiet but still a short 2 minute walk from the main area. Just a tip, if you are using taxis in Koh Tao, book with reception here - they offer the best price (by 100s of baht) with a wonderful driver.

Very good