瑪麗安娜酒店(Marianna Hotel)

Hotel semplice ma con tutti i comfort, stanza spaziosa ,pulita e personale molto gentile. Situato nella via principale che porta al mare dove si trovano ristoranti, bar e supermercati ed in 10 minuti o meno si è in spiaggia

How on earth did this place get this award when many travellers arrived there to be told they’d been OVERBOOKED…..,? It happened to us and like many others our holiday was ruined I would NEVER return to this place and we have been coming here for many years. We were treated appallingly by the owners.

The wonderful Marianna what can I say? .... This was a first mum and son holiday abroad and with a 12 year old in tow I didn't know that to expect. I couldn't be more welcomed by them all, for a start it's a family ran hotel and that alone adds to the unique decadent ambience surrounding the hotel. Check in easy, cocktails served amazing. The lovely lady who ran it too (cannot remember her name) made sure my 12 year old didn't suffer with earache as she sorted it swiftly cannot thank her enough and Stella greeted us every morning with her infectious smile. Lucas wants to come back that's a result

Family run hotel Great stay in one bedroom apartment. Very clean and comfortable. Lovely cleaners too. Great snack bar for breakfast, drinks and snacks rur by Stella and Maria 2. Very friendly. Reception managed by the very efficient Maria 1. Vasillis manned the bar which opened in evenings. Very potent and quality cocktails. Pool welcoming and never packed. Close to supermarket, main ***** and beach. Quiet accommodation. Would I stay again...YES...booked for October 2024...

Turn up at this hotel late at night to find they double booked us sent us to a filthy residential area not fit for purpose. Waisted 3 days of our holiday waiting to get our room sorted. When speaking with over guess they told us they do this all the time. When we final got allocated a room we had to sit with our bags waiting all day while they cleaned it . Don’t waste your money you will be very disappointed. Picture below of the filthy place they sent us with dirty sheets .. dried up food . Chair sellotaped by the leg!! Wet toilets rolls and the smell was horrendous.

On arrival at this hotel at 11pm we were informed that there was a computer problem and our room had been double booked, the receptionist however said that they had found us another hotel which was the same distance to everythin but that we could come back in two days as there would be a room available. We were put in a taxi and taken to a hotel which was 10 minutes by taxi or a 25 minute walk along an unlit road with no footpath to the resort centre.As it was late and having travelled over 4 hours we decided to go along with it as we had no choice.Two days after arriving at our temporary hotel (The Corali Hotel .this hotel was excellent) we asked the receptionist to contact The Marianna to see if it was ok to return, she was told that our room was ready and we could go back.We arrived back at Marianna at about 11am to be met by the receptionist who told us there had been a death at the hotel and she was trying to find us somewhere else to stay.After I complained about this she went into some rubbish about the fires in Greece messing up the computer booking system which I felt was highly unlikely as there were no fires attributed to Kos!!!.The receptionist told us should relax by the pool and she would sort us with somewhere to stay.My wife and I attempted to relax but found this completely impossible as we didn't know where we would be sleeping that night. Just after 1 I went to speak to the receptionist who stated that she was finding it hard to get somewhere , at no point was I offered an apology or even refreshments. At about 2 pm the receptionist called me to the reception area and stated that had found us somewhere to stay but it would only be for 2 nights and we would then need to return for the remainder of our stay, I informed her that this was completely unacceptable and she had to find us somewhere for the remainder of our holiday. Finally around 5 pm we were for she had found somewhere and we were taken to the Tigaki Star which was also excellent.Despite losing a complete day of our holiday again no apology was forthcoming. I On arrival back in the UK I contacted my holiday provider Love Holidays to register a complaint, despite numerous attempts by Love Holidays the owners of The Marianna Hotel have refused to answer emails in relation to my complaint. Shoddy management and disgusting customer services.AVOID!!!!!

Well the moment I arrived the staff welcome me, nothing was too hard for them. They gave me 320 room number, it was the best, I had the sun on the balcony till 630pm. The room itself was OK. No thrills here. You pay for what you get here. Will be booking up again soon

We love it here been coming on and off for many years now, it’s basic,comfortable and clean you couldn’t ask for anything more The food from the snack bar is tasty and cooked to order The cocktails from the bar are AMAZING! So thank you Marianna for a relaxing holiday we will see you all again next year for sure.

After reading previous posts of overbooking I was very worried. Arrived at hotel spent 10 mins looking for someone in reception to be shown a bit of paper with some names on without ours on . Was told overbooked, I said well I’m here first (sorry who came after us ) I want the room I booked . She said it wasn’t her department so rung someone then we got given a room . Very basic room but clean , shower is tiny . Staff friendly apart from old girl who scowls at you as if she doesn’t want you there . Looks as there are old regulars there and I mean old .