100% уверен что это один из лучших отлей Кракова.
Идеальное местоположение.
Номера чистые и комфортные.
Персонал вежливый.
Обязательно в следующий раз выберу этот отель снова.
J’ai passé un agréable séjour dans cet établissement. Le personnel très sympathique et accueillant. La chambre était propre, très moderne et parfaitement équipée. Des commerces et transports en commun tout près. Très facile de s’y rendre.
Πολυ ωραια εμπειρια . Το καλυτερο ξενοδοχειο με φανταστικο πρωινο και φοβερη θεα απο τα δωματια στο ποταμι και το καστρο. Πολυ καθαρα δωματια με πολυ ωραια διακοσμηση. Το μπαρ στον τελευταιο οροφο εχει τρομερη θεα και απιστευτα κοκταιλ. Το ιταλικο εστιατοριο πολυ νοστιμο
WiFi: Good quality, reliable connection. Cleanliness: Very good throughout the hotel. Comfort: Comfortable beds and pillows; however, the towels could be improved. Staff: Polite and smiley, though could be a bit more engaging. Food: Enjoyed the mocktails, but breakfast could use a wider selection of fruits. Location: Excellent, close to the tram stop Cystersów, just 2 stops from the main railway station and 3 stops to the city center. There is also an underground parking available. Atmosphere: Modern, industrial vibe. Value for Money: Good option for a short stay, offering excellent value near the city center.
We recently stopped at the AC Hotel by Marriot Krakow for a three-day city break. Let’s talk about the positives first… The hotel is in a great location, it is not too far from the city centre but is on the outskirts, a few minutes’ walk from a large green recreational ground which was lovely. A Bolt (Somewhat a European version of Uber) was almost instantly available at the hotel, and we never waited more than four minutes. A Bolt cab into the city was approximately £2.50 which was great too. The hotel is clearly very new, and this shows with its modern design and use of LED ***** lights which look amazing at night-time. The reception area is modern, has free coffee machines (for use between 1000 hours and 1600 hours) and has a bar within, which again, is very nice. The spa was lovely and is included within the price of the room. We visited at approximately 0900 hours, and it was very quiet which was nice, at one point, we were the only people within the spa. Though, don’t allow looks to deceive you. There were some annoyances with the AC Hotel by Marriot Krakow, and I think it is important to raise them. Firstly, the hotel is next to a building site, which is not evident from the pictures of the hotel’s website or online listings. We paid for an upgraded room with a balcony so you can imagine the disappointment when we learnt it was overlooking a very loud and dusty building site – so much so that the balcony was unusable. Secondly, the AC. (Not the name, the air conditioning!). This hotel uses the AC controls which link in with the windows and doors to prevent loss of energy, which is all well and good when it works. Ours seemed to glitch out constantly and as such locked the AC in the off position. We rung reception after spending a few hours in unbearable heat to be told that there was nobody who could help in the evenings and that they’d send someone in the morning. Fine, so we went to bed only to be woken by someone an hour later who said that they had come to look at the AC. We got up whilst the lady, what can only be described as “faffed” with the AC and then shrugged her shoulders and left – without resolving the issue. Now, if we could have opened the window, or the balcony door, to solve the issue then it wouldn’t have been as much as a big deal, yet it was a trade off between unbearable heat or construction site noise and dust. Another annoyance is when we ordered room service. We telephoned down to the bar and asked if they sold “Sauvignon Blanc”. We were told that they did and that it was however much. I asked for two bottles, and they said that they’d send someone up with it. 45-minutes later, the first waitress arrived with a trolley, an ice bucket, two wine glasses and two bottles of Chardonnay. We explained that we had ordered Sauvignon Blanc and that we would be grateful if she wouldn’t mind swapping it for the correct wine. She took the two bottles away and said that she would return. 20-minutes down the line, she r
We were in Poland for a wedding, my daughter wasn't too impressed with this hotel until she walked into the building. The outside looks unremarkable, but once inside your opinion changes immediately. As a Diamond Member we were upgraded to a King Junior Suite and it was very much appreciated! The Front Desk was attentive and polite. We received our warm cookie and headed up to our room. OMG, it was huge compared to the room we just came from, even the bathroom was large. We had so much room and space to spread out. The Executive Room was nice and we enjoyed the evening entrees, especially the soups. I can't say enough nice things about this executive room. The staff were always pleasant and helpful. Although crowded at times, there was always enough food and hospitality. The breakfast was great. Lots of selections and ample food. We didn't try the made to order omelette as it looked like it could feed two people. This hotel exceeded our expectations.
This hotel is not 4 stars. Not worthy of one star. On arrival we were spoken to with the worst manners i have ever experienced, zero customer services. It shows pictures of a different hotel in their advertising. The pictures are of a hotel across the carpark called the premier. They don't have a pool and it is dark and dinghy. Room was not cleaned all week, strong smell of cigarettes. No amenities and no fridge in room. Can only buy a drink at certain times of the day at the other hotel across the carpark. Food was not great, but nowhere else to eat within walking distance. Again no restaurant at hotel and had to go to other hotel to eat, even for your breakfast that we paid for as part of the stay through the express hotel. Staff were rude when questioned about pool; that didn't exist. I was then told we could use the pool at other hotel but there was a charge. Room cards did not work, so we couldn't get in our room. Went to reception to sort the situation, where I was told by staff it was my fault. Said I must of had them near my phone. This was not the case. This hotel is a joke and the staff are awful. Krakow is gorgeous so don’t let this review put you off visiting, but do not use this hotel. It will ruined your holiday.
不錯
41則評價
4.1/5
每晚價格由
HK$303
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63則評價
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48則評價
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86則評價
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102則評價
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100則評價
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4.6/5
很好
訪訪客The hotel was beyond expectations
5 star+ level
Right in the center of the square
The view is amazing
The attitude is like that of kings
The breakfast is wonderful
We were honored at the reception
with a first drink
They upgraded our room
to room 402
A bottle of champagne in the room
2 completely free minibars
Jacuzzi in the shower-room of the year 2025
2 bathrooms
For two days we felt like sons of kings
And the price is really, really cheap
And the payoff is above and beyond
Thanks to the wonderful hotel staff
The hotel was beyond expectations
5 star+ level
Right in the center of the square
The view is amazing
The attitude is like that of kings
The breakfast is wonderful
We were honored at the reception
with a first drink
They upgraded our room
to room 402
A bottle of champagne in the room
2 completely free minibars
Jacuzzi in the shower-room of the year 2025
2 bathrooms
For two days we felt like sons of kings
And the price is really, really cheap
And the payoff is above and beyond
Thanks to the wonderful hotel staff
The hotel was beyond expectations
5 star+ level
Right in the center of the square
The view is amazing
The attitude is like that of kings
The breakfast is wonderful
We were honored at the reception
with a first drink
They upgraded our room
to room 402
A bottle of champagne in the room
2 completely free minibars
Jacuzzi in the shower-room of the year 2025
2 bathrooms
For two days we felt like sons of kings
And the price is really, really cheap
And the payoff is above and beyond
Thanks to the wonderful hotel staff
המלון היה מעבר לציפיות
רמת 5 כוכבים+
ממש במרכז הכיכר
הנוף מדהים
הגישה היא כמו של מלכים
ארוחת הבוקר נפלאה
קיבלנו כבוד בקבלת הפנים
עם משקה ראשון
הם שדרגו את החדר שלנו
לחדר 402
בקבוק שמפניה בחדר
2 מיני בר בחינם לחלוטין
ג'קוזי בחדר המקלחת של שנת 2025
2 חדרי רחצה
במשך יומיים הרגשנו כמו בני מלכים
והמחיר ממש ממש זול
והתמורה היא מעל ומעבר
תודה לצוות המלון הנפלא
訪訪客We had a fantastic stay at this small boutique hotel The staff were helpful and very quick to reply to our questions. It is half way between the main square and the Jewish quarter We were a group of 4 friends we had 2 rooms that were joined giving us two beautiful modern bathrooms .One with a free standing bath and the other with a walk in shower .The rooms were large with fridge and tea making facilities.The rooms were very warm and cozy as it was deep snow .The thermostats were easy to use so you could have the room the temperature to suit yourself. We had an early start one morning so the hotel provided us with breakfast bag we were amazed at the amount they had given us .. We had a fantastic stay would recommend this hotel great value for money a real gem .
訪訪客Excellent location staff wonderfully friendly, although nobody appeared to know what a poached egg was as I tried to order for breakfast. Rooms nice, clean & spacious. Bad points aircon aweful very big and noisy and does not push out cold air this time of year room was very hot. Big shower but water pressure low. Tv very old does not have casting to watch your countries programmes (from your phone/device) so only Polish TV available. Overall good value for money.
We are just back from Kraków this was our 4th visit in 16 years, 0ct 2023 and oct 2024 we stayed in the Alexander,ALL the staff in this hotel work to a very high standard,every part of the hotel is spotless.in 2023 we only had a minor complaint and that was uk customers like brown toast,may sound petty,but alas on our recent visit there was a small electric toaster for all to use,we used it everyday and so did so many other residents,and it was great to see that management reacted to last year,while we will not be in Kraków for a few years we will definitely recommend the Alexander to all our friends and relatives that will be visiting Kraków,Great location for public transport and hospitality facilities. Kind regards pat and tom room 624 and martin and david room 621 and wish you all the best for the fourth coming festive season
訪訪客Check in was easy and quick with a friendly receptionist. They let us check in slightly earlier which was great. The room is basic, but is pretty much what I expected. One of the sheets had a large brown stain on, the cleaner was in the hallway so we asked her to change it and she did straight away which was good. We asked at reception later on that day (different receptionist) for another pillow as the one they supplied was super thin and was just told NO! Super rude! Was a 'little bit' far from the main square, however with Bolt being Really really cheap, just £2.50 to get into the main square we didnt mind at all. We were there 3 nights and the room wasn't cleaned or towels changed within that time. Breakfast was a sandwich from a local Deli, a biscuit, a yoghurt pot and an apple with a bottle of water, which you collected from reception. There was a kitchen at the end of the corridor where you could make tea and coffee, which they supplied free of charge. Over all definitely worth the money, would have liked an extra pillow, and perhaps one change of towel would have been nice.