設有水療的克拉科夫熱門酒店

總的來說,這家酒店很棒!工作人員很友好,非常注重客戶。禮賓服務同樣出色,我想承認強尼。他定義了當禮賓意味着什麼。從餐館建議到處理機場轉賬的一切都是一流的。在一週的時間裏,他從未給我們一個糟糕的推薦。他還爲我們安排旅行!房間(有一張全牀的特權)與美國的房間一樣大,這對歐洲來說是意料之外的。牀很舒服,浴室/淋浴同樣大,很舒服。櫥櫃裏有一些小叮噹,但這是房間裏唯一的磨損跡象。這是我們第一次在克拉科夫,酒店使它成爲一個完美的住宿!位於市中心的中心地帶,步行5分鐘即可到達主廣場和餐飲/景點。如果您需要最後一分鐘購買,它也與商場隔街相望。如果您要去波蘭旅遊,這家酒店是必須的!。

酒店就在老城區邊上,蠻遠的,出差住還行,喜歡,因爲房間比市區其他四星級酒店要大一些

We recently stopped at the AC Hotel by Marriot Krakow for a three-day city break. Let’s talk about the positives first… The hotel is in a great location, it is not too far from the city centre but is on the outskirts, a few minutes’ walk from a large green recreational ground which was lovely. A Bolt (Somewhat a European version of Uber) was almost instantly available at the hotel, and we never waited more than four minutes. A Bolt cab into the city was approximately £2.50 which was great too. The hotel is clearly very new, and this shows with its modern design and use of LED ***** lights which look amazing at night-time. The reception area is modern, has free coffee machines (for use between 1000 hours and 1600 hours) and has a bar within, which again, is very nice. The spa was lovely and is included within the price of the room. We visited at approximately 0900 hours, and it was very quiet which was nice, at one point, we were the only people within the spa. Though, don’t allow looks to deceive you. There were some annoyances with the AC Hotel by Marriot Krakow, and I think it is important to raise them. Firstly, the hotel is next to a building site, which is not evident from the pictures of the hotel’s website or online listings. We paid for an upgraded room with a balcony so you can imagine the disappointment when we learnt it was overlooking a very loud and dusty building site – so much so that the balcony was unusable. Secondly, the AC. (Not the name, the air conditioning!). This hotel uses the AC controls which link in with the windows and doors to prevent loss of energy, which is all well and good when it works. Ours seemed to glitch out constantly and as such locked the AC in the off position. We rung reception after spending a few hours in unbearable heat to be told that there was nobody who could help in the evenings and that they’d send someone in the morning. Fine, so we went to bed only to be woken by someone an hour later who said that they had come to look at the AC. We got up whilst the lady, what can only be described as “faffed” with the AC and then shrugged her shoulders and left – without resolving the issue. Now, if we could have opened the window, or the balcony door, to solve the issue then it wouldn’t have been as much as a big deal, yet it was a trade off between unbearable heat or construction site noise and dust. Another annoyance is when we ordered room service. We telephoned down to the bar and asked if they sold “Sauvignon Blanc”. We were told that they did and that it was however much. I asked for two bottles, and they said that they’d send someone up with it. 45-minutes later, the first waitress arrived with a trolley, an ice bucket, two wine glasses and two bottles of Chardonnay. We explained that we had ordered Sauvignon Blanc and that we would be grateful if she wouldn’t mind swapping it for the correct wine. She took the two bottles away and said that she would return. 20-minutes down the line, she r

For a hotel whose main purpose is to service conference guests, it is unfortunate that the in-room WiFi connection is utterly unreliable and makes working impossible - the signal could not support any remote working. I had to use my non-Polish cell phone data as a hotspot for my laptop. This is a huge issue that really needs to be resolved for business guests ASAP. When I complained about this, I was told to use the executive lounge for a better connection - yet I can hardly inflict a 2 hour long Teams meeting on the other lounge guests. The hotel road access must also be mentioned - frankly the design is stupid. The single access lane with boom gate to the hotel is constantly blocked by a steady stream of taxis and food delivery cars. They park there while waiting for customers or to drop off food orders, so guests cannot enter and must wait around - on one occasion this was for 5 minutes and the driver was rude and aggressive when I politely requested he move and wait elsewhere. Breakfast at the Fifth Avenue restaurant is barely acceptable - I have had better free basic breakfasts at a Hampton Inn. The quality of the food is lacking, but also the poor preparation/cooking really stands out - e.g. undercooked, cold hash browns. The guy on the desk was obnoxious and acted like it was my fault my name wasn't on the list - even though my Honors loyalty status means I'm automatically entitled to breakfast as a benefit. Apparently I was to blame for a lack of communication amongst hotel staff. The restaurant itself was heaving with poorly behaved guests, children running around screeching and spilling liquids. The young wait staff was overwhelmed - needed tables were left uncleared. I had to do this myself, then ask twice for fresh cutlery/china. The quality of food from room service was equally sub-standard and disappointing. The parking ticket machine does not work. After wasting a ridiculous amount of time trying to pay for parking, I went inside to reception where the guy laughed and said 'Oh no, it doesn't work. Pay here at the desk'. Maybe put up a sign? Guests should be aware that the pool is shared with guests from the adjoining Hampton. Apparently it's not intended to be used by child free adults before 20:00 - the rest of the day it's taken over by noisy kids playing ball games who prevent actual swimming. If you need to withdraw money from the automatic teller machine - good luck doing this of an evening when the area is closed off and inaccessible. Finally, the mattress was uncomfortable. Neither firm nor soft, just lacking in decent springs/support and in need of an update. The one positive was the evening happy hour at the executive lounge. Good quality options - goulash soup really good. The two male waiters very helpful and good at clearing and monitoring. Given the inconvenient location away from the city centre and the overall average quality of the hotel's offering, I've asked my company to avoid booking future stays

The hotel staff are very pleasant and helpful. We stayed four nights . Our room was a classic/budget room, The decor was a drab green but the beds were comfortable and there is tea/coffee making facilities as well as the usual complimentary slippers and use of dressing gowns. Breakfast was lovely however one morning we arrived for breakfast at 9.20 am the staff had let the hot food run down to nothing so had to wait 15 mins for top up which was too late by then. Breakfast closes at 10am Plenty of staff but were not attentive to the hot food holders. On our last night we had to be ready for a 3.30am transfer to the airport. I was dismayed to find that no take away breakfast was provided and of course we had paid for it. My fellow travellers from various other hotels had been given a little bag of goodies from their hotel. We did receive an early morning call as requested. The hotels photos look bright but in reality its a bit drab. I would rate it a four star.

從我們進入酒店到今天離開，一切都非常完美。 位置最好！一切都那麼接近！ 接待處可愛的工作人員快速簽到。然後直接進入我們的房間。 我們在頂樓，房間很漂亮。 它具有您需要的一切。 。 。吹風機。 。 。洗髮水/護髮素。 。 。沐浴露。 。 。肥皂。 。 。組織等等。 每天都有新鮮的白毛巾，我們的房間絕對是我見過的最乾淨的房間。 一個可愛的工作人員在第一天晚上轉過身來，敲門說你要巧克力！我從不拒絕巧克力，那真是太可愛了。這是每天晚上的第一天，如果我們進來的話，他們會用一張晚安卡把它放在床上。 考慮周全。 床和枕頭很舒適，純白色/新鮮。 準備好大鏡子。 對於女士們，我在化妝時確實在光線下掙扎，所以我衹是在窗帘打開的窗戶上做的，這很棒。我對化妝很挑剔：-） 衣櫃中有大量存儲空間，還有一個免費保險箱。 現在進入溫泉。 。 。我能說什麼很漂亮。漂亮的大游泳池和按摩浴缸。蒸氣室和桑拿。很少有躺椅的地方。 早上，桑拿房的第一件事是小竅門，其中含有某種白蠟油，可以使您神清氣爽。如果您像我一樣早起的鳥兒。 水療中心再也一塵不染，您每天都會得到一條新鮮的毛巾！ 長袍和拖鞋在抵達時就在您的房間裏。 在我去放鬆的好地方時，總是很安靜。 我們沒有在酒店吃飯，可悲的是無法推薦食物，但餐廳區再次看起來很迷人。與酒店相連的意大利人應該再美麗一點，因為我們沒有在那裡吃飯，但無數人告訴我，我無法評論。 酒店的所有工作人員都很可愛。感謝大家的友好。 另外，您的清潔工的工作也很棒！ 我推薦的遊覽。 。 。 奧斯威辛集中營 鹽礦 越野車之旅 伏特加夜遊 看到瑪麗街的大教堂 廣場布藝大廳下的博物館對我們來說有點無聊。我愛我的伴侶沒有歷史，但即使我發現其中的一部分也很無聊。 我們還被告知去做一個徒步旅行，大多數都是免費的，但是我們不能完全適合。但是，強烈建議您在第一天就去其中一個旅行，以使您知道去哪裡。 無論如何，我要做的就是在這家酒店住宿，我是環遊世界的豪華旅行者，這必須是我住過的前三名！

Simply out of this world, from arrival to departure. We stayed here before Christmas to celebrate my wife's birthday having just celebrated my 70th 10 days earlier. Fantastic location and Krakow in December with the Christmas Market within walking distance as are many well priced restaurants was just simply a delight. The reception staff were so helpful and gave me a booklet to do a number of self guided tours around the various districts of Krakow, including the old Ghetto and Schindler's workshop. Fascinating, humbling and yet horrific memories. But onto nicer things : The downstairs pool is a wonderful experience as is breakfast every morning. I cannot think of any reason not to recommend this boutique hotel jewel as the hotel of choice for staying in Krakow. Thank you for making our stay such a wonderful and memorable experience.

這家酒店幾乎完美。僅步行3個街區即可到達歐洲最大的中世紀廣場,並提供2美元的FreeNow應用程序(比Uber便宜)出租車到Wawel Castle、辛德勒博物館和令人驚歎的猶太區。房間大小合適,隔音效果很好。每位客人在入住期間可以選擇植物照顧。如果您拒絕每天全面客房管理,您將獲得獎勵。前台和餐廳的工作人員英語講得很好,非常有幫助。自助餐很棒,有很多新鮮水果和我在波蘭吃過的最好的魚。淋浴實際上有門,AC很棒。景色很棒。

Great week vacation. Visited Krakow for a week vacation with another family. Beautiful hotel amazing views from the rooms. Rooms very clean with very nice design. Book a river view room with club lounge access. Great lounge with amazing afternoon beverage and snacks offering. The breakfast is the best ever had. Big variety and great service staff. The location Is the best in the city close to wawel castle and only some minutes walk from the main marker square. Krakow is beautiful city. Authentic buildings and many restaurants and cafes . Very friendly city for bike and walks.

酒店位置非常好，旁邊就是中央廣場，而且大部分著名景點都集中在舊城區，所以很方便。酒店的早餐非常棒，雖然選擇不是太多，但質量很高。唯一批抨的是房間沒什麼景觀有點昏暗，但前台工作人員態度很好，下次到克拉科夫還是會選這個店。