古晉Brooke Monument附近酒店

我和媽媽來找瑞亞,跟他們住了3晚,定了標準雙人間,早上過來10.30想進我的房間,他們允許我!!非常感謝,因爲長途旅行後需要,從蘇拉巴亞飛到龐蒂亞克,乘公交車到庫慶。房間很大,很好,那裏沒有窗戶。洗手池在浴室外面,但看起來很乾淨,還可以。洗澡間很大,乾淨。手機連不上酒店的wifi,我想是因爲我的房間離路由器比較遠。他們有穩定的熱水。我入住期間電梯兩次維護。但是由於大樓只有兩層,所以還算可以。酒店過去有餐廳,但在我住那裏的時候他們關閉了。我在網上預訂了酒店。所以會便宜一些。古晉水岸步行20分鐘。所以是,酒店在市中心!如果有興趣一些啤酒和夜生活,酒店有兩間啤酒屋,7-11和當地商家回來。

The hotel is very clean which I appreciate. The bed is also comfortable. However, I can see some black stains on the bed sheets, hidden from view. The room is a triple room, marketed as one queen size bed and 1 single bed. However, the ”queen size” bed is more of a double bed instead of queen size. In addition, I can see the ceiling, especially around aircon ducts inside and outside hotel room, is starting to mold badly. Management should do something about this. Breakfast is very poor with similar offering on a daily basis. Mostly carbs without much real protein or vegetables. Response to service request was also slow. After checking in, I called housekeeping to complain about the safety box. After 30 mins, I called again and the person who answered seems clueless. Only after another 60 mins did I receive their response. I think waiting 90 mins is unacceptable!

不滿意。廁所很難衝。電熱水壺有油（可能是顧客以前用來煮麵的）——已經知道客服了。但問題仍然沒有解決。毛巾像地板布一樣被撕破。嗯.. 抱歉 place2stay。第一次來這裡..非常失望。因為我花了三個晚上來處理這件事。

Located near Jalan Padungan which is the old business district of Kuching. Waterfront, Museums, malls are all nearby.

金伍德是我住庫晉的第一家酒店,在金伍德四步分店體驗不錯,但在庫晉這裏小了很多,幾乎像客棧式住宿。這家酒店基本,對於一般的旅行者來說足夠了。只要記得自己帶牙刷牙膏,因爲酒店不提供任何!兩次入住都住一樓,跟游泳池的水平一樣。注意泳池挺小的。咖啡廳寬敞舒適。早餐根據入住率而定,有的有阿拉卡(nasi lemak,炒麪,粥,西餐)或自助餐。我最喜歡的是魚粥。太新鮮熱了!

位置好。距離 The Spring 購物中心和 Vivacity 購物中心 2 公里。距離機場 7 公里，距離中環巴士站 8 公里。

貴酒店的服務很好，食物也好，地點也很方便，會多多支持貴酒店🏨謝謝老闆，謝謝所有的服務員。

During check in it coincided with a big group. Nobody manages the queue and my ageing parents had to wait for everyone else to check in first before our turn. The receptionist did not specify the floor where my parents, only found out later they put us at different floors, and refused to change room to the same floor for us. We're staying for 4 nights. Staff attitude is bad. Had to validate room keys everyday (receptionist never told us) and the key can only access to the room floor so created a lot of inconvenience to us. Not to mention the lift broke down on the first day with someone trapped inside and the hotel staff didn't seem to have any sense or urgency to resolve the issue. Terrible hotel with terrible front desk. I will not recommend anyone to stay here.

A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.

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