The good: The concierge could print your boarding pass for you upon request Bidets in the washroom Nice view and able to keep the windows open for smoking room even if u don't smoke cause the wind in kuching is really nicer than the aircond The bad: The stay has not been as pleasant as the advertisements have described. Despite the plus point on having bidets in the room's washroom and enable guests to email their boarding pass to the concierge to be printed, there are a lot of room for improvements especially on housekeeping! Do your management and service team has anything against the local? It's so substandard! Breakfast is bad although u have omelette and sunny side ups prepared on the spot. Just walk out nearby to eat. Towels were yellowing and needs bleaching. Please do not leave the towels on the desks next time. Leaving on the bed was still fine! During my first stay in December 2022, my husband needs to tell the reception counter 3 TIMES to provide another set of toiletries from the moment we checked in (verbally over the phone) to the moment we return to the hotel at night (physically twice). During my second stay in Feb 2023, i understand there is a huge corporate check in but that doesn't give you the chance to discriminate local check in and give us a room where its slap in between the lifts which is noisy. I specifically wrote I wanted the room I stayed in December. If I can't at least tell me so and negotiate with me but no one acknowledge this point. Instead you send me into a room with a broken fridge, the aircond timer kept auto off itself then the room's wall is really thin that I could hear next door or even the background music at the lift lobby. One of the downlight wasn't even functioning and the room was dim. Another downlight needs to take time to warm up by flickering for a long while before it works. The wardrobe light wasn't even functioning either! I had to tell the reception that I want a change of room 3 TIMES! First night I already indicate my intention so why isn't your receptionist telling me that it will be done instead I was told about the large corporate check in. Fine, you told me Friday morning to go down myself to the counter to request and on Thursday night I already call the second time. Why isn't the receptionist arranging this?! Instead i need to tell him to give me a call next morning to tell me if it's possible to change at 8-9am? Why aren't your staffs not proactive at all?! This is not the worse! What's worse is on Friday morning 8-9am I once again do not have any news at all from your Recep! I had to walk down physically to the reception to ask on the same freaking question! Do you really love to listen to your guests harping on the same freaking question every single time?! Only then did I get a confirmation on the change of room BUT again, if I don't ask what time, when is the Recep going to tell me? NO! Fine you tell me at noon then I again had to call your Recep and ask what ti
若想要遊覽古晉,默迪卡宮酒店和套房將會是一個不錯的的住宿之選。在該地區觀光很容易,Urang Sarawak: Pameran Tentang Kita、Muzium Etnologi和砂拉越博物館都在酒店附近。Jublee Recreation Ground位於酒店大約2km。如果旅客願意,酒店可以提供滿足需求的客房送餐服務。在享受酒店貼心周到的餐飲服務的同時,也別放棄對周邊美味的探索,The Library(酒吧/酒館)、My Village Barok(My Village Barok)(馬來西亞菜)和Bla Bla Bla(亞洲菜)也許是可以讓您找到答案的地方。酒店提供的體育和休閑設施,旨在為旅客營造多姿多彩的住宿體驗。酒店配置有會議廳和商務中心,定能滿足您商務活動方面的需求。為了方便旅客,酒店會提供接機服務。
訪訪客2023.05.07
i has make the reservation via Agoda with some request such as high floor, twin bed, non-smoking room. before my travel date, i'm unable to get reply from hotel after I message via agoda and drop email to hotel. I asked front desk during my check-in time, front desk said that not manage by front desk and he cannot do anything. and i got the room with queen bed which i request to get twin bed. Front desk said unable to do any arrangement for us. end up, some one look like front office manager show and help to arrange for twin bed room for us. for room key, it been disactivated for 2nd day stay. i have to go front desk ask for new card to enter my room
Hilton Kuching Hotel 酒店處於Sarawak River 河畔,享有便利的位置,提供友好的服務,可盡享美景,以合理的價格為客人提供規格大小適中的客房。Hilton Kuching Hotel 酒店享有絕佳的位置,毗鄰古晉古老和新建成的地區,附近有便利的交通連接系統。酒店還方便客人前往許多景點,例如Semenggoh 野生公園和Sarawak 文化村。在您享受完遊河之旅和購物之後,Hilton客房將是您放鬆休息的好地方。Hilton Kuching 酒店具有當代風格的寬敞客房擁有柔和色調的裝飾,裝有大窗户,可盡享美麗的城市或河的美景。Hilton Kuching Hotel 酒店還擁有許多設施,例如一個迷人的户外游泳池和現代化的健身中心。酒店設有多間餐廳,提供多種美味佳餚,包括當地精美的食物和高雅的西餐。