查爾斯湖Sweets and Treats附近酒店

每間客房每晚的度假村費是一個驚喜。特別是因爲現在你得到的只是******。游泳池仍在建設中。

我和我的家人走進來,受到皇室的歡迎。前台服務員非常好,在1樓的一間房間裏檢查了我們。我們的房間準備得很好,有管家的甜蜜歡迎紙條。孩子們和我很喜歡游泳池,玩得很開心。早餐儲備充足,有很多選擇。從這裏開始,這將是我訪問查爾斯湖時去酒店。

e We had a terrible experience at the Mulberry. But I will start with the good. The exterior and public areas are well-lit and look like they are well taken care of. Check in was smooth, however, the trouble for us started when we got to our room and immediately smelled a strong odor of stale cigarette smoke. We set our bags down and began to survey the rest of the room which looked nice, when the smoke detector beeped. Then 30 seconds later beeped again and continued on. We went to the desk and requested a different room after explaining the situation. There was no empathy from the clerk, No apology as she told us, “ there are no more rooms.” I asked her if there was a maintenance person she could call about the smoke detector and she went on to explain to me that there is no one she can call, the owner lives over an hour away, and she was not willing to call another hotel in the area for me. I told the clerk that I wasn’t willing to tamper with a smoke detector in a hotel, and asked her how this was my problem? Again, no empathy and no indication she would do anything to assist with the problem. We returned to the room to stash our luggage, and began searching for other hotels in the area. After we found several highly rated hotels that had rooms available, The clerk called our room and said she had called the owner, and the owner was responding. It was after 9:30PM, we had been traveling all day during a cross country move, and we decided to go to waffle House down the street for dinner while we decided what to do. We decided that even if the owner showed up with a ladder and a 9 volt battery (over an hour later) to fix the smoke detector, the room still reeked, and by morning we would too. We booked at a nearby national chain and had a very nice room and good service. When we checked out after our dinner And asked for a refund, the clerk responded by telling us “I can’t do that“. Which was not surprising after her other responses to our concerns. The next day the charges were reversed and we were happy with that. My impression is that the owners probably do a nice job with this place overall, but this clerk was not trained in any kind of customer service or dealing with issues, and was utterly helpless when it came to even small issues. Their maintenance people dropped the ball by not replacing the smoke detector batteries on a schedule ahead of time, and their housekeeping dropped the ball by signing off on a room that obviously stunk. The owner dropped the ball by having a clerk with poor customer service skills and no resources to address issues.

一切都很棒!!!食物很棒,賭場所有領域的服務都很棒!房間很棒!!我對我在賭場的任何訪問都沒有抱怨!!我曾經去金掘金,但是點系統很可怕,球員獎勵一點也不好!勞貝格很欣賞你的生意,並通過你的獎勵和積分來展示你的選擇球員卡!

Had a great stay. It was really quiet and felt safe even during the busy weekends. Will definitely come back here when I have to stay at a hotel as it’s also at the center of all you need. Was also really affordable; highly recommend.

一如既往的棒!我們總是喜歡我們的住宿。Zoey Duplichain 是一個很棒的禮賓部,非常細心的細節。我們的特殊點餐巧克力蛋糕太棒了。水很完美,食物很好吃。我們絕對喜歡它,下週要回去!不能說太多了!我們喜歡海灘上的賬單,奧斯汀是一個很棒的服務器。海灘非常適合晚上散步,氛圍很棒。有很多事情要做,有很多東西可以看,每個人都可以看到。我們喜歡金塊。黑色傑克很棒,他們保持飲料。我們將在星期一慶祝我的雙胞胎21歲生日。我迫不及待地想絕對完美。我們從Vic和Anthony點了芝士蛋糕,我相信這不會很神奇。