The hotel location is convenient for Waterloo rail station connection. It is close to supermarkets, ample choice of restaurants and major attractions (London Eye). That is why I used to stay here when I come to London.
One matter is out of my expectation. Slippers are provided only on request (through Whatsapp, no landline), but small size ones are delivered. I tried to asked for bigger ones twice more, but the same small size slippers are delivered again and again, so I give up. Anyway, the services are fine overall and I will choose to stay here next time, but with my own slippers :)
訪訪客My main complaint was only booking for one night. A hotel with stunning views, 1000 amenities and amazing service.
Upon arrival I was greeted with great service provided by the staff, who were all very helpful and friendly throughout the stay. On the ground floor you are greeted with amazing art work leading up to the escalators to reception, as well as a modernly designed lobby with plenty of seating and charging ports, and the restaurant/bar just on the left. The hotel was easy to navigate and had around 6 lifts which came very quickly and dropped us off to our 9th floor stop in around 30 seconds. Wow!
We had booked the King’s Suite for our stay which ended up exceeding our expectations - Stunning views from the window which stretches all across the living room, a record player with records provided - perfect for music lovers such as ourselves. Ironing board, A Dyson air-wrap & hair dryer (for the girls) and very artsy decorations overall which match the atmosphere of Shoreditch/Hoxton area. A cocktail making station & coffee machine with coffee pods as-well. We had also received a “milk delivery” at our door with fresh milk which was so lovely.
Spa access is included in the stay, a lovely heated pool which has stunning led lighted walls and calming frequency noises playing - to further play in to the relaxing atmosphere of the spa. Steam room and Sauna were also placed by the end of the spa which was nice. I loved it so much I woke up extra early the morning of check-out just to enjoy it one last time! And started my morning with a peaceful swim. However some people slowly started gathering around to do the same thing as well from around 9am, So I’d recommend the best time to be right after check-in (3-5pm) as it was completely empty and just refreshed. With all the pool towels reset and floor mopped clean.
And a 24-hour gym which I would definitely recommend to go to at night for a late night session, as it was empty and had stunning views of the city. There was a good amount of equipment - at least one or two of each machine & it was quite spacious too so didn’t feel crowded at all. With gym towels & Water cups provided as-well.
I do have a few very minor, nit-picky complaints, to mention. However I would like to say would not at all regard my overall positive experience of my stay and will to return :
From the Cocktail making station - the shaker was completely sealed shut - although it’s an item that’s airtight sealed and needed pressure to open we had tried EVERYTHING - and with so much effort my partner had cut himself trying to open it , also no strainer was provided so we had quite seedy cocktails.
Another minor issue was our milk frother
machine was not cleaned and was still dirty from the previous user, a small and fixable issue but should be pointed out in case someone’s craving a nice cup of coffee and pours milk into a dirty frothier without their knowledge.
And from the spa - the Sauna inhumanely hot - to a level that the stone floor was unable to step onto without slippers and wood seats unable to be sat on for longer than a second, whilst of course it’s a Sauna - the temperature was unbelievably high, at the max of the thermometer the wall. So was unusable for us.
Overall, The hotel was the best place we could’ve chosen for our couples get away staycation. We had enjoyed ourselves too much we ran out of time to visit the art gallery & bar. Guess we just have to rebook again, with a longer stay of course.
SSherry t t t訂酒店的時候看是推薦親子酒店才定的,結果晚上到酒店,被嚇到了,好像是附近有球賽,碰上好多好多非裔青年團建,奇裝異服大晚上喝酒➕大聲説話,我真的被嚇壞了。而且酒店停車場在B1沒有電梯,有箱子需要自己搬一層樓。
房間很小,床單有點黃,毛巾比較乾淨。
還好是住一晚,一大清早趕緊離開。
唯一優點:自助早餐是我在英國12天吃的最好的,雖不豐富,但味道不錯