We stayed for one night at The London Chigwell Prince Regent, and while the hotel itself is your standard, no-fuss 4 star hotel, it was the staff who truly made our stay exceptional. From the moment we arrived, check-in was seamless — the team couldn’t do enough for us. They were more than happy to accommodate a room change with no fuss at all.
Later, we realised we’d accidentally left important medication in the room after check-out. The staff handled it swiftly and with real care, making what could have been a stressful situation so much easier.
It’s rare these days to experience genuine, thoughtful customer service like this. The team here are a credit to the venue, and we’d happily stay again because of them.
訪訪客It is fine if you are just after the bare basics, but still the cleanliness could be a lot better. The pillows were stained and the smell of the room was slightly off-putting. A few other cleanliness issues too.
訪訪客De accomodatie was redelijk om te zien maar was niet een heel smakelijk hostel om lang in te verblijven. Voor het geld was het echt wel gewoon te doen.