發佈於2023年12月5日|行政特大床房 禁煙
O.N.A
開普敦威斯汀酒店是一家老酒店,但它繼續保持開普敦的風采、品質和高標準。我們在開普敦參加朋友的 60 歲生日慶祝活動期間在這裡住了 8 天。
我們住的是行政房,還可以使用 19 樓的行政俱樂部。房間非常好,床單很好,床的標準很高。也就是說,我們不得不對入住第二天房間打掃的匆忙提出投訴。床鋪得不好,地毯地板不乾淨,浴室也只打掃了一半。對於五星級飯店來說這不太好。投訴後,管家進行了修正,清潔標準也提高到了我們入住期間的最高標準。
我們也透過客房服務點了食物,但我們點的一半食物沒有送來——他們給了我們其他東西,但等了45 分鐘後,原始訂單才送來,我們無奈地接受了錯誤的訂單,吃了食物,然後後來提出了我們的投訴。
自助早餐還不錯,但是冷肉區沒有很好的冷肉選擇。他們確實需要改進這一點。
最後,有些員工的整體服務確實需要認真改進。餐廳裡的一些工作人員互相交談時聲音太大,其中一些甚至對顧客表現出糟糕的不受歡迎和冷漠的態度/氛圍。就好像他們覺得為我們、他們的客戶提供服務是在幫我們一個忙。對於這種標準的飯店來說還不夠好,其中一些員工需要重新培訓。
總的來說,我們在威斯汀酒店過得很愉快,下次訪問開普敦時我們一定會回到那裡。
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每晚最低價格:GBP264
發佈於2025年8月27日|豪華一室公寓
訪客在Pepperclub的住宿體驗非常棒——強烈推薦。我們選擇在南非慶祝一個重要的里程碑,希望能留下一些特別的回憶。我們從約翰尼斯堡出發,途經南比蒂,到達德班,然後前往開普敦,最後預訂了Pepperclub,希望以一次奢華的體驗為旅程畫上圓滿的句號。飯店位置優越,靠近波卡普和當地市場,步行也很安全。我們去任何想去的地方都很方便。飯店非常乾淨,包括公共區域、健身房,當然還有客房。然而,客房服務更像是四星級酒店的水平——像多要幾條毯子這樣的小要求都需要催促,而且每天的夜床服務也不穩定(有時浴室會打掃並補充用品,有時則不會)。同樣,服務品質也不穩定,儘管前台/禮賓部人員配備充足——Godfrey總是熱情地迎接我們,還有一位值班經理非常盡職盡責,後續跟進也很到位。然而,當戈弗雷不在值班時,飯店的歡迎氛圍就顯得冷淡了些,前台工作人員也並非熱情周到,效率也並非總是很高。
餐廳的工作人員總是熱情友善。早餐很棒——自助餐和單點菜色選擇豐富,上菜速度也很快。午餐的選擇也很不錯,客房服務也很有效率。
水療中心非常棒,按摩和護理都做得很好。健身房不錯,雖然有點小,需要說明的是,泳池沒有加熱(但很漂亮)。我們沒有機會體驗飯店的私人Odeon影院,但那裡只放映老電影,沒有公共Odeon影院裡那些新片。
從房間裡可以欣賞到桌山和獅頭山的壯麗景色。酒店滿足了我們提前入住和連通房的特殊要求,也為我們的周年紀念日佈置了房間,並準備了蛋糕和香檳——這些細節都非常貼心。您不會後悔入住這家飯店,但您可能不會想再次入住。
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每晚最低價格:GBP99
Guest User
Holiday Inn 開普敦市中心整體表現不錯。 早餐算可以,選擇不多但品質還算穩定。飯店地點非常方便,旁邊就有一個小商品集市,走去哪都很方便。 服務人員都很熱情、態度友善。 晚上的治安還算可以,飯店門口也有門衛駐守,讓人住起來更安心。 整體來說,是一間交通方便、服務良好、CP 值不錯的入住選擇。
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每晚最低價格:GBP48
發佈於2025年8月8日
DaliBrasilUK
很棒的住宿,方便舒適的機場中途停留
爲了趕早班飛機,只住了一晚,是完美的選擇。位置令人難以置信的方便,班車服務準時,很容易找到讓我的機場接送無壓力。
我的房間很舒服,很幸運有桌山的美景,很nice的加分!餐廳超出預期晚餐和早餐都很好吃,服務也很棒。
工作人員和班車司機都很友好和包容,這使我的短暫停留更加愉快。考慮到免費班車,免費早餐,整體安全感(作爲獨行旅客尤其重要),這個價格絕對值得。
我很高興在航班前再次入住這裏,並會推薦給其他尋求舒適和便利的旅行者。
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每晚最低價格:GBP78
Guest User
前台服務態度特別好,也給我們安排了能看見桌山的房間,每天早上起來看到的風景就讓人愉悅。如果自駕的話,酒店有地下停車場,需要到前台購買停車日數。酒店旁邊有洗衣店,店鋪洗完之後會幫忙送回酒店,非常方便!
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每晚最低價格:GBP61
訪客
Simon's Town 酒店的天花板 酒店位於離企鵝海灘對上之小山上, 在房間內隨便一個角落也看到一望無際的大海, 超讚 業主及酒店員工十分友善, 只要你提出, 他們會想盡方法去滿足客人的要求, 剛剛給我們看到了業主為年老的丈夫安排了結婚紀念日的驚喜, 太感動, 業主也太窝心了, 令我留下了十分美好的印象, 太讚了 房間及洗手間空間挺大的, 十分整潔, 用品什麼也不缺, 早餐需然種類不如大酒店這麼多選擇, 但分量十分足夠及用心安排, 十分讚 由於已預定了很多行程, 很遺憾未能再多住幾晚, 下次一定回來住上一星期, 本人極度推薦Simon's Town 這個麥哲倫酒店
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每晚最低價格:GBP48
發佈於2025年7月11日
Jason2023
Pros
Great location - a short drive to the waterfront and close to Table Mountain, Lions Head and the Botanical Garden where Uber will get you there quickly and for a good price.
Staff were very good
Breakfast was cooked very well and with good quality ingredients and a varied selection. It would be better if they had soft bread rather than the heavier one provided (althouh this could be a more European variety i havent come across before).
The room was homely, as is the whole building (a bit of a British Grade 2 listed building kind of feel).
Nice views over capetown in some rooms and a mountain view from the back.
Room has heating and air con for all seasons.
Cons
As mentioned in a previous review, the room is quite dusty so if you are messing around with plugs behind the bed or tv, it's a challenge not to breathe in the dust.
I think this could be a SA thing rather than the hotel itself but they only provide 1.5l of water which for a week is not enough, even for a solo traveller. You have to pay for any more. I have never come across this in 25 years of travel across 35 countries but again, i know there is a water issue in SA sometimes and I believe the tap water is drinkable (although I wouldn't attempt this as a tourist).
Bathroom towels not replaced - just left to dry which doesn't work particularly well in winter.
The photo of the hotel being near blue water is a little deceptive - obviously it is not near a beach and they don't suggest so but the body of water across the road is a water storage facility (currently empty) so don't expect tropical views. Having said that, if you get a city view room, the sunrise is right in front of you and a perfect time lapse opportunity as the scenery changes dramatically during the sunrise. Stunning experience.
Overall, I would stay again and recommend the hotel which is in a quiet location.
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每晚最低價格:GBP59
發佈於2024年7月28日
AishBellzzz
We booked the same room again on the 25th. Then we requested to check out at 1pm. We didn’t hear anything from no one. This morning at 10am there was knocking on our door. The lady said its time to check out. I said mo cause we requested to check out at 1pm. She went ahead and said there are extra fees and she will ask the front desk. 5min later knocked again on the door. Says no we cant stay and have to check out at 11am(note this was at 10:20am) when she told me, I went ahead and told her this is on them and we requested to leave later. She left, next minute, a man came back. All arrogant. Told me why didn’t I pack up my bags the previous night. Also said that if I dont leave cleaners will come. I said its okah they can come but I might still be busy packing up. He said if thats the case they can help me put my stuff outside. I told him I dont like the tone he is using and being aggressive. He said hr not aggressive but he definitely was and threatened me with security that will escort me out. He left and came back(note I was in my towel) he said he left me in my towel and I am still the same( note I took a shower, busy packing up stuff in the room as we came from abroad and had a lot of baggage) he said he is calling security. Then my husband came out of the room and told him why he using that tone with me and he been listening to him the whole time! This man immediately changed his whole tune when he saw my husband. So inappropriate! And disrespectful! Will definitely will not be staying here again.
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每晚最低價格:GBP35
發佈於2025年1月23日|三人宿舍(床位房)(混合入住)
FF小美
廚房有微波爐、烤土司機可使用,有提供小櫃子跟鎖鑰,充電插座少,沒有提供大毛巾,可借轉換插座、吹風機,晚上街上附近太吵,廚房有微波爐、烤土司機可使用,有提供小櫃子跟鎖鑰,充電插座少,沒有提供大毛巾,可借轉換插座、吹風機,晚上街上附近太吵
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每晚最低價格:GBP9
發佈於2025年1月7日
Zeeinchina
很棒的地方。驚人的設施。美妙的位置就在運河步行對面。可以用AC。應該在9棕櫚處有一個接待處,不必去水晶塔收集鑰匙。在辦理入住時應該給客人Wifi密碼
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每晚最低價格:GBP42