We attended a wedding reception there and thought this looked as wonderful place to stay as well and so booked a room. We duly arrived at the hotel at approx. 4 o'clock and was looking forward to using the pool and the spa facilities. So we arrived at reception, to book into our room. All seemed good with the reception staff initially but as we booked in, all went quiet and the lady, asked us to wait for a minute, while she made a call. Bearing in mind, we arrived late, as you can book in from 3pm, we just thought that she was sorting out the room. 10 or so minutes passed and she came back saying the room was not ready. I said, well if it is not, please put us in a room that is, to which she replied, none of the rooms in out area were available at this time, as the housekeeping were running late due to, delays in checkouts. Bearing in mind it was now 4:40pm, I asked to speak to the manager. She said, go to the bar and I will call you as and when the room became available. I then unfortunately became more upset and insisted in speaking the manager. After a further 20 0r so minutes and the receptionist, going off to find him. he arrived, with little or no sympathy. He offered not apology initially but eventually accepted the fault. He then went into reception and I m not sure where this room came from but we were given the key. this was at 5:30pm, so we had been there for an hour and a half and had only just been given a key. We thought that at least we could got in there and have a little time for a swim before the reception but unfortunately, this was far from finished . When we entered the room, it was horrendous, ceiling looking as if it had had a leak, stains all over the floor, water marks all over the carpet and a view of a wall outside the window and a timber sheet to the left hand side. By this time, my wife was very upset, as was I but, I was also very angry. I went back to the reception and spoke with a different receptionist and explained the issues. All he could do was apologise and gave us an alternate room straight away, It was smaller but ok, so we moved. By this time approx. 6:15pm, it was too late to use any of the facilities and so we got changed and went to the reception. We had a great night with friends. As to the hotel/estate however, we will NEVER return.
65 評價