利茲城市中心（惠靈頓街）普瑞米爾酒店

房間很棒，位置很完美，離市中心不遠！很樂意再次入住。

My wife, my daughter and her friend stayed here over the weekend as my daughter was running the Leeds marathon on Sunday. The hotel was ideally placed for both the event (a short Uber ride away) and the City Centre. Welcome was friendly as always with the Premier Inn and staff were excellent throughout. Rooms were of the usual Premier Inn standard with those comfy beds waiting for you at night! This Premier Inn has no restaurant (there is a TGI’s attached which is now closed) but you can still get breakfast in the morning which was all you can eat and excellent as always. The bar doesn’t have a huge stock of choice but is still good to grab a drink when you head back. One of the key points for me was onsite parking…£8 a night for guests which I thought was reasonable. The only thing that stopped me giving a 5 rating was having arrived at approx 2pm we were told check in didn’t open til 3 but if we did want to check in early we could pay £15 which we did as we were going to meet family and couldn’t wait til 3. The disappointing part here from a customer outcome perspective is the room was clearly ready at 2 and therefore you charged me £15 just for the sake of making a bit more money out of me. I don’t think that is correct and Premier Inn should really rethink their customer strategy in this regard.

Had a good sleep here but there rest was disappointing as this place just looks and feels so dated and grotty. It’s a short walk from Leeds centre, on a busy road route so expect some traffic noise. The restaurant next door has since closed down so it’s just the hotel, nothing much on the doorstep so take supplies if you need anything. The hotel past reception just feels so tired and ready for an overhaul. The room looked and felt budget like, definitely not one of the nicer premier inns. There are much nicer places to stay in Leeds. That said I did have a restful night. Won’t be back though.

我因為工作住過許多高級飯店，但整體標準都下降了。工作人員總是很友好，但感覺他們因為削減成本而大失所望，一切都比以前更差、更便宜了。這家更糟糕，因為附屬的TGI餐廳關門了，而且還沒有替代的。因此，這裡只不過是一個睡覺的地方，而且多年來都沒有進行過徹底的清潔。

Okay if you want to get your head down but if you want food or drink forget it Wait ages Restaurant not open and staff very grumpy

我們於 8 月 11 日星期日在這家酒店住了一天。我們到達時停車場空無一人，入住手續辦理得非常快速。到目前為止一切都很好。房間寬敞且設施齊全，適合過夜。 週日晚上出去玩後，我們大約晚上 11 點回到酒店，準備睡覺，真是癡心妄想。我們樓上的房間似乎整晚都在進行贊助步行，腳步聲太大，我們無法入睡，這種步行大約在凌晨 1:30 停止，並於 6:30 準時開始。晚安睡覺，沒機會了。問題不在於樓上房間裡正在開派對或特別吵鬧，而是隔音效果不夠，腳步聲直接在下面迴響，聲音就像大象叫一樣響。我早上向接待處提到了這一點，並告訴他們我們因為樓上的噪音而沒有睡好。接待員告訴我，他們經常收到這樣的回饋，但由於這是一棟較舊的建築，他們無能為力。我詢問前一天晚上飯店是否客滿，因為停車場只有一兩輛車，所以詢問他們是否知道客人之間沒有隔開的問題，這樣就不會造成不便。我被告知她會記錄這個問題，並提供了客戶服務號碼以便我撥打退款，因為他們保證我晚上能睡個好覺。第一次嘗試聯繫他們時，我排隊等候了 23 分鐘 52 秒，電話被切斷了，於是我耐心地再次撥打，好消息是，這次只排隊了 19 分鐘。我解釋了情況，並被問及事發時是否通知了接待處，我早上詢問時說已經通知了。我把前一天與接待員的談話內容告訴了客服人員。他問我為什麼晚上沒有通知接待處。我犯了一個錯誤，沒有意識到當有人在自己的房間裡走動時我必須報告接待情況。因此，看起來客戶服務人員並不認為由於您的預訂條款和條件，該老酒店的隔音效果不足可以申請退款。您必須穿好衣服並尋找工作人員或自己找到酒店電話號碼，因為房間裡沒有這些資訊。 我感到惱火和失望，因為工作人員在知道有隔音問題的情況下，不能更好地規劃房間，更讓我失望的是，客戶服務決定是最終決定，沒有經理願意與客戶交談。 所以我建議，如果您正在考慮住在這裡，請省下錢並預訂真正重視客戶的酒店！ ！