Staybridge Suites 費城福吉谷422(Staybridge Suites Philadelphia Valley Forge 422)

It was hard to get past the disgusting stench and density of cigarette and pot smoke at the entrance. Clearly people just sit out front smoking pot at all hours but especially bad in the evenings. My clothes stunk. I do not know why the hotel allows smokers to stink up the entire entrance and first floor given that the majority of rooms are non-smoking. If people do not want it in their rooms, what makes you think they want to walk through dense fog of pot and smoke? The breakfast area was disgusting. They did not bother to clean up after the bunches of younger children who were touching the foods with their fingers and using their hands to remove the eggs and sausage. Total disarray. The employees were clearly too scared to caution the kids against acting so poorly. The bathroom was scary dirty. I used a blacklight to check for stains and i immediately went and bought sandals to keep my feet from touching the floor or tub. Shower strength was terrible with the shower head leaking terribly and spraying all over the bathroom floor.

The ladies that were upfront when I got there is very ignorant and disrespectful the lady that cooks the Hispanic lady very ignorant and disrespectful and the food was nasty and cold gross I wouldn’t recommend nobody to go there anymore in the room smell like cigarettes and a pool and the pool was closed when they lied to us

We have stayed at this location several times over the last six years or more and this was by far the most disappointing experience. The previous staff was always polite, courteous, and guest oriented. During this day, we found the staff to be very disengaged, satisfied with less than Parr work as it relates to Customer Service, food service for the continental breakfast, cleanliness and supplies for the room itself. On multiple occasions, I passed the front desk which was typically unattended, and when it was attended, no one spoke to you greeted you, or acknowledged your presence within the hotel, which was very different than previous stays at this location. I certainly hope that the overall management or ownership of this facility takes this review seriously and analyzes what changes have occurred, and how to correct future visits in order to maintain guests who have repeated stays in the future. I would welcome a call if necessary to discuss our experience.

So I will be honest I picked this place because of the proximity to my in-laws in Pottstown & the price but the pictures did not get me excited. Upon arrival I was pleasantly surprised & very happy. The staff were all super friendly & we had everything we needed. Will definitely be back soon!

The room was fairly clean however the pots and pans were dirty and left in the dishwasher there was sugar spilled on top of the refrigerator so the house keeping staff isn’t really cleaning. The pillows were worn and uncomfortable. The location did supply soap and shampoo in the shower and sink areas in pump type containers. The breakfast was pretty good. Not enough luggage carts for the guests. The kitchen sink was dirty, dried food in it. The card key had to be reprogrammed several times. When checking out we told the desk manager about the issues and they didn’t have any response or comment about the issues.

It's right next to a cemetery. Nice and quite. But also a lot of good restaurants: Outback, Texas Roadhouse, Applebee's, and so on. The clerk was kind and offered us a better bathroom option (walk-in shower).

Ripped me off with the security deposit on the morning off the 5th of November. I asked to have the security deposit refunded back to my debit card in the morning on check out, and the sour-looking woman at the front desk told me, "it's already been released" I asked for a receipt to this effect, and she refused to give me anything, saying that I would get my money back in a "few days". It's been a week now with no 75 dollars yet.