Husband and I stayed here for one night, bank holiday Sunday. We were very scared - overthinking what we were about to walk into when looking at the reviews!!! Thankfully pleasantly surprised...we stayed in 209, 2 small flights of stairs/not as dramatic from other reviews. There were no damp smells anywhere, we had a small room but was expecting this anyway. Air con worked perfectly, shower was absolutely fine, sheets were fine. Handful of hangers in open wardrobe and on back of bathroom door. Building was clean. After reading reviews, I called the hotel and asked if I could view my room before checking in, they were more than welcome with this request. If we needed anything, were were told it will be done straight away but we didn't need anything. Only thing I would suggest is having a tea spoon in the room compared the sticks and more sugar to hand but I know if I asked, it would have been provided. Upstairs have a small shop for cold drinks and I could see a coffee machine behind the desk. Pictures were as they were in person, there are no windows but we knew this, mattress was abit firm for me personally but husband was fine. WiFi was not working although followed instructions but lots of options for television. Prime location for town centre - even wearing heels! (Cobbled street), definitely not a dodgy street how some people described!! I wouldn't say rooms are soundproof but there were no issues with noise or neighbours. Jimmy at the desk was great.
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