韋爾斯利騎士橋酒店-豪華精選

On my recent visit to The Wellesley Hotel in London, I was looking forward to spending a quiet evening smoking a cigar, an activity I have enjoyed at this place since 2017. I was surprised by an unexpected reception when I tried to book a table. A person dressed in a black suit, with an arrogant attitude, informed me that they do not reserve tables and that if I wanted to sit, I had to do so immediately. This behavior was shocking and unexpected from a hotel with the reputation of The Wellesley. Despite this poor reception, I decided to return in the evening to enjoy my usual time. Unfortunately, the same person greeted me with the same arrogance and told me that all the tables were reserved. I did not expect a well-known hotel like The Wellesley to treat its customers in this manner, especially since I have been a regular patron for years. This person's unprofessional and disrespectful behavior significantly affected my experience at the place. I would not recommend visiting this hotel to anyone seeking courteous and respectful service. **Negative Points:** 1. **Poor Reception:** The treatment was arrogant and disrespectful. 2. **Lack of Professionalism:** The way I was informed about the inability to reserve a table was inappropriate. 3. **Service Inconsistency:** In my evening visit, I was told that all tables were reserved, raising questions about the professionalism of the person in charge. My experience at The Wellesley Hotel was disappointing, and I will not be returning to this place again.

The hotel has an art deco 1920,s feel but the staff and poor attitudes let it down The staff were stern and unwelcoming They were robotic We had a superior room and was not told we only had a continental breakfast included before we chose our full breakfast at an additional cost The room service items were ordered but when My pregnant daughter checked out and ordered a coffee she was asked to leave because she opened a sandwich she had bought outside They declared it was policy and she must eat it elsewhere Horrendous when she was alone in the waiting area about to travel back to the uae We will not visit again

I stayed in The Wellesley for 1 night. This is my second time at the hotel. The last time was a few years ago during the Christmas period and I had good memories so wanted to try again. Sadly, I found this time extremely disappointing. The staff are extremely snooty. No one is smiling or makes you feel welcome. I was checking in before my husband and they kept asking when he will come (even though my name was on the booking) therefore when he was coming is irrelevant. I was told at check in I can either have complimentary breakfast or points towards bonvoy so I opted for breakfast. Upon leaving the breakfast the next morning they asked me to sign for the extra charges because we ordered hot food - no one had told me ordering eggs would cost an extra £20. This should have been communicated. I asked for late check out since I am a bonvoy ambassador elite, this is one of the perks but was only given 1pm. Therefore, I left my luggage with the concierge and when I got back to the hotel around 5pm, I asked where I can sit and have a coffee. They showed me to the non smoking area at the front (opposite the cigar lounge). The room was empty and I grabbed a sandwich out my bag as I’m 6 months pregnant, I wanted to quickly eat and have my coffee before the airport. The member of staff came and told me I can’t eat outside food there. I said there is no one here, it’s a small sandwich and no rubbish will be left anywhere. He got the manager in who continued to tell me I needed to move. I’m a paying guest. I am 6 months pregnant. They didn’t give me late check out. They couldn’t let me just sit down for 10 minutes? Instead needed to bother me and hover around me like I’m carrying a weapon - it was a small sandwich. I got up and cancelled the coffee and went and got my luggage which no one helped me with. Again, a pregnant woman and no one assists me with 2 suitcases. It’s my mistake for choosing this hotel over The Edition, where I usually stay and have never been treated in this way. I will continue going there next time. The Wellesley is tired interior compared to it and the staff are not anywhere near as welcoming.

我們住在這裡是為了倫敦馬拉鬆比賽接近終點。位置很理想，距離海德公園角站僅幾步之遙。搭乘地鐵很方便，是到達幾乎所有地方的好地方。我們住得很舒服，工作人員非常友好和樂於助人。當我們從終點回來時，他們非常樂意幫助我解決馬拉松裝備袋上丟失的標籤，並在我們的套房裡給了我們一個水果籃，還有一張全體員工簽名的卡片，我們當然會很高興留下來又是在這裡。這裡也值得評論，因為我們確實看到評論提到了一樓外面雪茄吧的雪茄煙霧。這對我來說是一個很大的擔憂，但現實是，這個空間位於室外，通風良好，對我們來說從來都不是問題，而且我們的套房裡也沒有任何痕跡——只是為了分享我們的經驗。

很棒的服務。地理位置優越，鄰近海德公園角站。客房服務早餐很美味而且送得很快。床真的很舒服。浴室設備齊全，水壓很大。很喜歡這是一家精品飯店，員工很細心。我使用免費的汽車去附近的餐廳吃晚飯，真是太好了。

這個地方是這樣的地方之一，從我到達大廳的那一刻起，我就感覺自己就像在自己的家一樣，立即感到非常舒適，自然的氛圍，最好的服務，這是很少見的，特別是在倫敦的繁忙地區，服務水平就像是六星級服務，非常個性化，房間完美無瑕，可愛優雅，工作人員特別是接待處（加布里埃拉），她的專業精神非常出色，包括管家、管家，確保滿足所有需求，他們還準備好了交通工具，在酒店外等候這個地方是非常值得推薦的倫敦TOP 1酒店，無論商務、休閒、個人旅行，這裡都是完美的住宿地點🥰🥰 🥰