韋爾斯利騎士橋酒店-豪華精選

在我最近訪問倫敦韋爾斯利酒店時，我期待著抽雪茄度過一個安靜的夜晚，這是我自2017 年以來一直在這個地方享受的活動。接待感到驚訝。一個穿著黑色西裝的人，態度傲慢地告訴我，他們不訂桌，如果我想坐，就得馬上坐。 對於一家享有韋爾斯利聲譽的酒店來說，這種行為令人震驚和出乎意料。儘管接待情況很差，我還是決定晚上回來享受平常的時光。不幸的是，同一個人以同樣的傲慢態度向我打招呼，並告訴我所有的桌子都被預訂了。 我沒想到像韋爾斯利這樣的知名飯店會以這種方式對待顧客，尤其是因為我多年來一直是這裡的常客。這個人的不專業和不尊重的行為嚴重影響了我在這個地方的體驗。我不會推薦任何尋求禮貌和尊重服務的人來這家酒店。 **缺點：** 1. **接待不佳：** 待遇傲慢且無禮。 2. **缺乏專業精神：** 我被告知無法預訂餐桌的方式不合適。 3. **服務不一致：** 在我晚上去的時候，我被告知所有桌子都被預訂了，這讓我對負責人的專業程度產生了疑問。 我在韋爾斯利酒店的經歷令人失望，我不會再回到這個地方。

I stayed in The Wellesley for 1 night. This is my second time at the hotel. The last time was a few years ago during the Christmas period and I had good memories so wanted to try again. Sadly, I found this time extremely disappointing. The staff are extremely snooty. No one is smiling or makes you feel welcome. I was checking in before my husband and they kept asking when he will come (even though my name was on the booking) therefore when he was coming is irrelevant. I was told at check in I can either have complimentary breakfast or points towards bonvoy so I opted for breakfast. Upon leaving the breakfast the next morning they asked me to sign for the extra charges because we ordered hot food - no one had told me ordering eggs would cost an extra £20. This should have been communicated. I asked for late check out since I am a bonvoy ambassador elite, this is one of the perks but was only given 1pm. Therefore, I left my luggage with the concierge and when I got back to the hotel around 5pm, I asked where I can sit and have a coffee. They showed me to the non smoking area at the front (opposite the cigar lounge). The room was empty and I grabbed a sandwich out my bag as I’m 6 months pregnant, I wanted to quickly eat and have my coffee before the airport. The member of staff came and told me I can’t eat outside food there. I said there is no one here, it’s a small sandwich and no rubbish will be left anywhere. He got the manager in who continued to tell me I needed to move. I’m a paying guest. I am 6 months pregnant. They didn’t give me late check out. They couldn’t let me just sit down for 10 minutes? Instead needed to bother me and hover around me like I’m carrying a weapon - it was a small sandwich. I got up and cancelled the coffee and went and got my luggage which no one helped me with. Again, a pregnant woman and no one assists me with 2 suitcases. It’s my mistake for choosing this hotel over The Edition, where I usually stay and have never been treated in this way. I will continue going there next time. The Wellesley is tired interior compared to it and the staff are not anywhere near as welcoming.

很棒的服務。地理位置優越，鄰近海德公園角站。客房服務早餐很美味而且送得很快。床真的很舒服。浴室設備齊全，水壓很大。很喜歡這是一家精品飯店，員工很細心。我使用免費的汽車去附近的餐廳吃晚飯，真是太好了。